In an era where efficiency and effectiveness often define success, Global Business Services with KPMG Velocity is designed to improve operational productivity of corporate functions. Enabled by the ServiceNow AI Platform, this agentic AI-enabled offering aims to unlock the full potential of your enterprise value streams, providing an experience that can help to enhance both productivity and engagement.

With Global Business Services (GBS) evolving from functional objectives to broader enterprise goals, organizations should be seeking to become better connected and value-driven through digital transformation and AI adoption. Global Business Services with KPMG Velocity, enabled by ServiceNow, helps to streamline operational workflows across finance, procurement, human resources and IT.

KPMG Velocity helps clients transform, operate and build intelligent, agile and resilient enterprises by integrating KPMG firms’ insights, methods, expertise, capabilities, and data with advanced AI technology.

Key features of Global Business Services with KPMG Velocity, enabled by ServiceNow, include:

Focus on value

Agents and people working together seamlessly to generate maximum value for the enterprise, delivered as a transformation program or as a managed service.
Seamless orchestration of work

Beyond individual process automation, orchestrating value streams across functions to deliver truly integrated workflows.
User journey focus

Prioritizing the user moments that matter, ensuring a seamless and personalized end-user experience.
Real-time collaboration

AI agents enable real-time cross-functional collaboration, breaking down silos and accelerating decision-making.
Enabled by the ServiceNow AI Platform
Key features include:
- ServiceNow AI Agent Studio, a unified environment for building, customizing and managing autonomous AI agents and workflows.
- ServiceNow AI Control Tower, a central hub designed for governance and management of an organization’s agentic AI initiatives, providing visibility and control over AI agents, models and workflows.
- ServiceNow Integrated Risk Management (IRM), providing enterprise-grade risk management and operational resilience, embedded into every workflow.
Complemented by KPMG AI capabilities

These capabilities include KPMG AI Trust services to help ensure AI reliability, accountability and transparency, integrating KPMG’s leading Trusted AI framework with the ServiceNow AI Control Tower, and KPMG Workbench capabilities designed to scale global adoption and integration of AI across geographies.

As a ServiceNow Global Elite Partner and ServiceNow Global Transformation Partner of the Year 2025, KPMG firms are committed to developing innovative, trusted AI solutions that can complement and empower your workforce. Agentic AI-enabled Global Business Services is not designed to replace people, rather it seeks to empower them with reliable AI-driven solutions they can trust, allowing your teams to meet the future of work head-on.