Check – a store operations tool for all Coop locations

Coop didn't just want to replace the old system, they wanted to build something simpler and more accessible. They explored off-the-shelf market solutions but found none that fully met their needs.

Since many of their digital needs were already covered through tools such as Teams, Viva Engage, and SharePoint Modern, they required a solution that would integrate seamlessly with these applications. That's how Check was born.

Check, the new operations tool, consists primarily of two components: task planning and operational checks. The task planning module enables each store to plan what needs to be done and when, while allowing tasks to be assigned to specific people, departments, or roles.

The operational checks consist of a set of checklists used by both the store and the operations organization to identify areas for improvement.

Before the project began, Coop had already established a key requirement. The tool had to be accessible to everyone via Teams as hub. Check can be used seamlessly on both mobile and desktop devices. The fully digital solution allows employees to work more efficiently and sustainably.

Out go printers and wall-mounted task lists, in comes a digital, real-time overview where tasks can be updated and adjusted continuously. With built-in traceability, both store management and the operational managers can easily follow up and stay informed.

Our global alliance with Microsoft, combined with our strong focus on technological expertise, makes KPMG some of the country's leading specialists in digital transformation, Power Platform, and user-centered design. Together, we've created an application that streamlines workflows while being both robust and scalable. 

The collaboration between Coop and KPMG exemplifies how technology and strategic partnerships can generate real value in the retail industry, and stands as a clear example of how Norwegian companies are taking action to meet the future demands of efficiency, employee experience, and customer satisfaction.