The telecom industry is at a pivotal moment. While automation and GenAI have improved efficiency and customer experience, a new frontier - agentic AI, is redefining what’s possible. Unlike traditional AI that advises, agentic AI can observe, decide, and act autonomously, within defined guardrails. This means networks that heal themselves, customer issues resolved before they’re reported, and services that adapt in real time. It’s a shift from AI as a helper to AI as a doer and it’s already underway.
Agentic AI stands apart from every other technology, not just in its sweeping impact across the front, middle, and back office but in the unprecedented pace of its adoption. It’s not being piloted, it’s being embedded. From autonomous decision-making to intelligent orchestration, agentic AI is reshaping how organisations operate, innovate, and scale - simultaneously and systemically.
