Process Mining for Total Quality Management

Process and task mining are transforming the way we look at processes today. They have the power to look at processes from a macro and micro view and provide deep insights. It is now possible to study highly complex processes in great detail and with much less human effort, for making them leaner and automated where possible, while also reducing process and user level variations, and improving the overall quality of the process.

TQM or Total Quality Management framework also recommends a systematic approach towards achieving organizational objectives effectively and efficiency. Process mining helps achieve process excellence through discovery, conformance and improvement. It is a major source of information while embarking on a simple operational efficiency and productivity drive or an overall business transformation.