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KPMG Powered Enterprise Global Business Services

Consumer-grade business services.

Blue blocks abstract

Business services organizations exist to serve the needs of their organization and are increasingly layering in more diverse, value-adding services to their portfolio. Many of these organizations are characterized by complex organizational and system landscapes that users struggle to navigate, and agents struggle to operate within. The result is to degrade user experiences, tarnish the brand of the business services organization, and create inefficiencies, which can lead to operating complexity and challenges driving out costs. Within this environment, business services leaders are being challenged to further drive out costs and deliver meaningful business outcomes — all while improving the experience for users

KPMG Powered Enterprise Global Business Services enabled by ServiceNow.

KPMG Powered Enterprise Global Business services

Transform your business services user experience

The Powered Global Business Services (GBS) proposition focuses on organizations grappling with these challenges and puts ServiceNow enablement at the heart of the solution. Building upon a strong and a well-established track record in IT service management, the capabilities of ServiceNow extend beyond ticketing and case management and can, when harnessed correctly, help make a step change to the way individuals engage and act within a business services organization to deliver significant value.

Imagine your business services organization with:

  1. A single unified portal for employees and customers engaging with GBS, with data-driven personalization functionality.
  2. A single system of action (ServiceNow), which helps drive engagement by elevating users out of the myriad of complex systems of record.
  3. Mobile and self-service enablement to help deflect cases and free up agents’ time.
  4. ServiceNow utilized reporting capabilities to automate operational performance measurement and reporting to help drive the customer service culture.
  5. Complex cross-functional enabled workflows on ServiceNow, automating step, integrating with systems of record and providing end-to-end visibility.

What’s in the box?


Powered Enterprise provides you with three integrated elements for transformational success. Using our tried and tested operating model, implementation suite of tools and ongoing evolution services you can choose your desired functional outcomes then make them a reality.


target-operating-model

KPMG Target Operating Model



Knowing how your business works can be critical to success

Our knowledge of leading practice is built-in to a comprehensive design framework, so you can shape your transformation across every layer of your business.

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KPMG Powered technology


Get the best out of technology

Achieve greater value, faster and reduce risk. We’ll help you implement pre-built tools and methods that reflect leading practice and incorporate AI and advanced automation to simplify your functional transformation.

powered-evolution

KPMG Powered Evolution


We’re on your side all the way

We provide managed services to drive consistent improvement that’s based on the latest technological innovations, helping give you a clear market advantage.


Functional transformation across the enterprise

KPMG Powered Enterprise

Be the competition that others want to beat.

Pre-configured for:

KPMG Powered Enterprise IT

Get more from your technology with Powered IT.

Pre-configured for:

KPMG Powered Enterprise HR

Future-ready HR that delivers a new way of working.

Pre-configured for:

KPMG Powered Enterprise Procurement

Unlock potential with Powered Procurement.

Pre-configured for:

KPMG Powered Enterprise Supply Chain

Get more from your suppliers and supply chain.

Pre-configured for:

KPMG Powered Enterprise Resilience

Achieving stability amid disruption.

Pre-configured for:

KPMG Powered Enterprise Risk

Build trust by harnessing risk

Pre-configured for:

KPMG Powered Enterprise Cyber

Consumer-grade business services.

Pre-configured for:

Powered Legal

Outcome-driven functional transformation

Pre-configured for:



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Creating a customer-centric, digitally enabled business



Our People 

Asif Akhtar

Partner, Head of Global Business Services

KPMG in the UK


Connect with us

KPMG combines our multi-disciplinary approach with deep, practical industry knowledge to help clients meet challenges and respond to opportunities. Connect with our team to start the conversation.

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