The legal profession is undergoing profound disruption as changes in supply and demand, business models, and the workforce collide all at once. Technology is fuelling rapid change across all of these dimensions. New advances like generative artificial intelligence (genAI) are already transforming the legal profession — but their impacts are not yet fully realized or appreciated.
As KPMG International’s Head of Global Legal Services Stuart Fuller explains, the legal professionals who will thrive in the new reality are those who are curious, quick to adapt and embrace technology, and ready to invest in what it takes to transform their clients’ experience with the law.
Three forces driving change in Legal Services
This publication explores how changes in supply and demand, business models, and the workforce are having a profound impact on the legal profession.
Client stories: Perspectives on the forces driving change in legal services
Part 1: Supply and demand
Nando Lappert, Head of Legal Operations, KPMG Law in Switzerland, and Stefan Sulzer, Group General Counsel of the Adecco Group, discuss shifts in supply and demand, and three dimensions where legal services are expanding, including; in-house labours becoming more like business partners, broadening responsibilities, and legal departments now aiming to make their services part of the overall business offering.
Part 2: Business models
The power that automation and technology can bring puts traditional business models and hourly rate fees under pressure. Watch Stefan Sulzer, Group General Counsel of the Adecco Group, and Nando Lappert, Head of Legal Operations, KPMG Law in Switzerland, discuss changing businesses models and value propositions, and how the legal department can demonstrate the value it brings to the organization.
Part 3: Workforce
The power that automation and technology can bring puts traditional business models and hourly rate fees under pressure. Watch Stefan Sulzer, Group General Counsel of the Adecco Group, and Nando Lappert, Head of Legal Operations, KPMG Law in Switzerland, discuss changing businesses models and value propositions, and how the legal department can demonstrate the value it brings to the organization.
Part 1: Supply and demand
Lisa Cabel, Partner and National Leader, Employment and Labour Law, KPMG Law in Canada, and Isabelle Durand, Vice President and Chief Legal Officer, IA Financial Group, discuss shifts in supply and demand, and three dimensions where legal services are expanding, including; in-house labours becoming more like business partners, broadening responsibilities, and legal departments now aiming to make their services part of the overall business offering.
Part 2: Business models
The power that automation and technology can bring puts traditional business models and hourly rate fees under pressure. Watch Lisa Cabel, Partner and National Leader, Employment and Labour Law, KPMG Law in Canada, and Isabelle Durand, Vice President and Chief Legal Officer, IA Financial Group, discuss changing businesses models and value propositions, and how the legal department can demonstrate the value it brings to the organization.
Part 3: Workforce
The power that automation and technology can bring puts traditional business models and hourly rate fees under pressure. Watch Lisa Cabel, Partner and National Leader, Employment and Labour Law, KPMG Law in Canada, and Isabelle Durand, Vice President and Chief Legal Officer, IA Financial Group, discuss changing businesses models and value propositions, and how the legal department can demonstrate the value it brings to the organization.
Part 1: Supply and demand
Philipp Glock, Head of Legal Corporate Services, KPMG Law in Germany, and Thomas Laubert, Head of Law, Patents and Compliance, Bayer, discuss shifts in supply and demand, and three dimensions where legal services are expanding, including; in-house labours becoming more like business partners, broadening responsibilities, and legal departments now aiming to make their services part of the overall business offering.
Part 2: Business models
The power that automation and technology can bring puts traditional business models and hourly rate fees under pressure. Watch Philipp Glock, Head of Legal Corporate Services, KPMG Law in Germany, and Thomas Laubert, Head of Law, Patents and Compliance, Bayer, discuss changing businesses models and value propositions, and how the legal department can demonstrate the value it brings to the organization.
Part 3: Workforce
The power that automation and technology can bring puts traditional business models and hourly rate fees under pressure. Watch Philipp Glock, Head of Legal Corporate Services, KPMG Law in Germany, and Thomas Laubert, Head of Law, Patents and Compliance, Bayer discuss changing businesses models and value propositions, and how the legal department can demonstrate the value it brings to the organization.
Three forces driving change in Legal Services
This publication explores how changes in supply and demand, business models, and the workforce are having a profound impact on the legal profession.
