The Consumer Duty is a significant piece of regulatory change, one which the FCA itself describes as a 'paradigm' shift. It may be challenging to determine where to start and what the priority areas of focus should be.

      KPMG's UK professionals can assist firms with the Consumer Duty and are currently advising firms on their navigation of these proposals, and what it means for their business and providing support in a number of the following areas:

      how kpmg can help

      Explore our Consumer Duty article series:

      The broader context and the issues that have driven the FCA’s Consumer Duty initiative.

      Raising the bar for consumer protection.

      Implications and requirements for firms of the Consumer Duty measures.

      Our insights

      Providing pragmatic and insightful intelligence on regulatory developments.

      Delivering (and evidencing) good outcomes for customers

      Our people

      Daniel Barry

      Partner, Wealth & Asset Management

      United Kingdom

      Mita Dave

      Partner, Risk and Regulation

      United Kingdom