Building trust through a major bank IT migration

One of Germany’s largest savings banks was focused on continued growth, yet its current IT system was getting in the way of progress. Many other savings banks in Germany share an IT system, so it was time for this bank to migrate to the centralized system, gain the latest in capabilities, and help reduce its costs. With such a big change to deliver, it was essential to preserve trust across all parts of the business and with stakeholders, who are largely local to the Hamburg-based bank. This deep community connection means that trust is imperative for the bank to operate. Therefore, the bank needed to put trust front and center of their transformation. 

The bank knew that a transformation of this size would need the support of an experienced adviser, so it reached out to KPMG in Germany. The bank needed help with the fundamental restructuring of its operations and with the extensive IT migration project. It also needed an adviser that would help to ensure that regulatory requirements were addressed at every step of the transformation. KPMG in Germany's financial services team had the deep insights needed for a smooth transformation, giving the bank and its stakeholders much greater trust in the process.  

KPMG in Germany’s team consisted of specialists in data management, IT consultancy, risk, regulatory consulting, and financial risk management, working together to get the best possible outcomes for the client. The agile project setup impressed the client, as did the different work streams linking together. As a multi-year engagement, it will continue into 2025. By bringing KPMG’s German firm in as an adviser, the bank can enjoy a smooth transformation, and benefit from a process that is trusted. Importantly, the bank is setting the foundations for a future of responsible growth