Client
Government of India
Industry
Government
Primary goal
Reduce language barriers + increase AI adoption
Make language barriers disappear
With over 22 official languages and hundreds of regional dialects, many of India’s citizens have difficulties accessing digital services in their preferred language. KPMG in India’s client leads a government initiative focused on using AI to translate speech and text into multiple native Indian languages to help reduce language barriers in accessing the government’s services and increasing digital inclusion at scale.
Client transformation journey
- Before
- During
- After
A barrier to digital inclusion
India’s linguistic diversity presents a significant barrier to digital inclusion. With over 22 official languages and hundreds of regional dialects, many citizens have difficulties accessing digital services in their preferred language. Traditional language solutions lacked scalability, real-time performance and platform-integration, further limiting reach and impact.
KPMG in India’s client leads a government initiative to help reduce language barriers in accessing the government’s services and increasing digital inclusion at scale.
Breaking down barriers
To bridge language and digital divides at scale, the Government of India launched an initiative to translate content into multiple Indian languages and enable effective communication among diverse speakers by helping to reduce language barriers in accessing the government’s services.
With support from KPMG in India, a broad-ranging language AI platform was developed, powered by more than 300 AI models and supporting over 220 languages.
A measurable difference in the digital landscape
Through KPMG in India’s strategic guidance on AI-driven technology solutions, policy frameworks and expansion strategies, more than 15 services were implemented such as translation, speech recognition and chatbot integration, supported by more than 12 reference applications for testing and refinement.
How we make the difference
The KPMG in India team advised the government with AI-driven technology solutions, policy frameworks and expansion strategies. Natural Language Processing capabilities were strengthened, along with multilingual support and building relationships with startups, academia and industry stakeholders.
If you’re ready to transform communication in your organization and overcome potential language barriers, contact us to discover how KPMG can drive real impact with tailored solutions that meet your organization’s needs.
KPMG. Make the Difference.
Meet the team
Nilachal Mishra
Partner and Head, Government & Public Services (G&PS), National Leader - Government and Infrastructure
KPMG in India
Some of the imagery/videos were developed with support of AI technology.
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