Client
VFS Global
Industry
Outsourcing and technology services
Primary goal
Boost visibility, improve compliance and support growth
Technologies
SAP Cloud ERP, SAP Business Data Cloud, SAP Business AI Platform
Make finance operations smarter
As a global leader in technology services, empowering secure mobility for governments and citizens, VFS Global embraces technological innovation, including generative AI, to support governments and diplomatic missions worldwide. The company prioritizes ethical practices and sustainability while serving as the trusted partner to 71 government agencies. Operating over 4,000 Application Centers in 167 countries, VFS Global has processed more than 537 million transactions since 2001.
*All statistics are as of February 28 2026
Client transformation journey
- Before
- During
- After
Building the foundations for scalable growth
VFS Global implemented SAP ERP Central Component (SAP ECC) a decade ago. However, with the organization experiencing rapid growth, the on-premises system required ongoing development to support its expanding operations. The company faced challenges, such as fragmented IT systems, decentralized processes across geographies, disconnected financial book closures and reliance on manual processes for revenue accounting and reporting. Additionally, there were inefficiencies across profitability, treasury and taxation functions. Compounding these challenges, operations in multiple countries were not integrated within the SAP infrastructure, reinforcing the need for cohesive system integration.
To address these challenges, VFS Global engaged KPMG India, recognizing their expertise in delivering SAP Cloud ERP solutions for complex, multi-jurisdiction and multi-GAAP (Generally Accepted Accounting Principles) organizations. The main objective of this finance transformation project was to redesign key processes using industry leading practices, enhance productivity, improve operational efficiency and consistency, and to improve compliance and transparency. VFS Global wanted greater visibility into revenue recognition and regional analytics while achieving seamless integration across more than 1,000 bank accounts. Driven by ambitious growth plans, VFS Global acknowledged the urgent need for streamlined and modernized processes supported by leading technology.
A strategic SAP Cloud ERP implementation
KPMG India proposed a greenfield SAP Cloud ERP implementation, leveraging the KPMG digital transformation methodology and KPMG professionals’ cross-functional expertise in finance, tax, treasury and technology transformation.
A unified multi-disciplinary team collaborated, integrating SAP Cloud ALM to facilitate fit-to-standard workshops that supported the project’s tracking, testing and deployment phases. The implementation included a pre-defined design to ensure uninterrupted operations during the transition, allowing global processes like group consolidation and management information systems (MIS) to function efficiently while SAP ECC and SAP Cloud ERP ran concurrently.
KPMG professionals developed a Global SAP Process Design template, addressing end-to-end processes such as record-to-report, procure-to-pay, acquire-to-retire, order-to-cash, leasing, taxation (local and global), treasury and MIS. This template served as the foundation for system harmonization and capability enhancement, enabled by SAP Cloud ERP and other advanced technology solutions, including SAP Ariba Central Invoice Management, SAP Business Data Cloud, SAP Advanced Financial Closing, SAP Document Reporting and Compliance, and SAP Profitability and Performance Management Cloud.
The seven-month pilot implementation was strategically phased across 30+ European countries to help ensure smooth transitions and broad adoption. Additional implementations in the Middle East, North Africa, South Asia, and China will follow, further solidifying the transformation and operational improvements across geographies.
A future-ready finance operation
This transformation delivered a standardized, scalable finance operation across VFS Global. The enriched SAP enterprise structure enabled process harmonization across all entities included in Phase 1, while the streamlined IT landscape simplified operations and enhanced control over non-SAP interfaces. Risk management and change adoption were prioritized throughout the project.
Key benefits:
- A redesigned financial structure that enhanced data availability for critical management and statutory reporting, including profitability analysis.
- Improved operational efficiency through the automation of key processes, significantly reducing cycle times for core activities.
- Seamless end-to-end integration across enterprise IT systems, helping ensure consistent and reliable data flow.
- Integration with front-end applications enabled accurate revenue reporting and streamlined accounting processes.
- Strengthened treasury operations utilizing enhanced dashboards and real-time reporting capabilities.
- A forward-looking focus on artificial intelligence (AI) integration, supported by a defined AI roadmap and successful deployment of selected standard AI use cases in the pilot phase.
End users benefited from an enhanced SAP Fiori interface, which improved user experience and productivity. Real-time availability of local and global accounting books reduced the effort required for financial consolidation and enabling faster, more accurate reporting.
How we make the difference for VFS Global
Many organizations face challenges aligning their systems and processes with rapid global growth. VFS Global selected KPMG India for our proven expertise in delivering greenfield SAP Cloud ERP transformations across multiple geographies with intricate regulatory environments. With a deep understanding of what it takes to scale efficiently and thrive sustainably in multi-jurisdictional environments, KPMG firms offer tailored solutions that empower organizations to stay ahead in today’s dynamic business landscape.
Connect with us to explore how we can help modernize your finance operations and drive sustainable growth.
KPMG. Make the Difference.
Meet the team
Make the Difference with KPMG
At KPMG, what sets us apart isn't just what we do, it's how we do it.
We’re leveraging deep expertise and innovative technology to turn insights into opportunity and move business and innovation forward, placing human connections at the center.
Together, we make the difference.