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      Know Your Customer and Customer Due Diligence challenges

      Firms continue to tackle new emerging risks whilst adhering to Anti-Money Laundering (AML) regulatory requirements and expected standards in Know Your Customer (KYC).

      KPMG Managed Services can support your Customer Due Diligence (CDD) operational pressures through resource, SME expertise, technology enablers and data metrics.

      Tania Gill

      Partner - Managed Services

      KPMG in the UK



      We can help tackle your operational KYC/CDD pain points

       

      Click on the interactive tiles below to learn more.


      Onboarding

      Onboarding

      Streamlining and running the customer onboarding process to improve average handling times and customer experience.

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      Remediation

      Remediation

      Achieving CDD remediation to tight deadlines set by regulators for the remediation of certain client populations.

      People looking at a computer screen in an office

      Periodic Reviews

      Periodic Reviews

      Insufficient capacity to complete current and upcoming volumes in terms of periodic/event triggered reviews.

      People looking at a computer screen in an office

      Ongoing Monitoring

      Ongoing Monitoring

      From transaction monitoring, sanctions adverse alerts and PEP cases, we ensure first-time-right high-quality outcomes.

      People looking at a computer screen in an office


      How can KPMG Managed Services help with KYC and CDD?

      KPMG Managed Services takes on and transforms the end-to-end due diligence process for our clients. Leveraging our operational expertise gained from numerous KYC operations, we ensure a controlled and rapid mobilisation of the project tailored to each firm’s specific business requirements.

      Our end-to-end service reduces the average case handling time and improves the first-time resolution of cases, allowing clients to focus back on the core parts of their business. We continue to add value by identifying continuous improvements and customer data insights throughout the lifetime of the engagement.


      Flexible resourcing

      Our skilled associates and financial services academies have remediated over 800,000 customer files. Our skilled resources have the requisite qualifications, training, and experience ready to stand up for your operation

      Technology enablers

      We can help reduce Average Handling Time’s through our technology enablers. They have been proven to reduce operational delivery costs, improve quality of outputs and the enhance customer experience.

      Process Efficiencies

      Our subject matter experts are embedded in our operations to help identify efficiencies across the end-to-end process.

      High Quality

      Our client-tailored quality framework is deployed to set out accreditation requirements, help identify knowledge gaps and drive learning across the operation.

      Data & Reporting

      Our best-in-class Management Information (MI) team produces bespoke, granular MI and Insight for our operations; driving individual performance, identifying operational efficiencies and measuring success.



      Why choose KPMG Managed Services for KYC and CDD support?

      01

      We have reviewed 800,000+ CDD cases with 17 banks over the past 10 years

      02

      Skilled and experienced resources available to deploy including our Financial Services Academy

      03

      Through our technology enablers, we can optimise and enhance operational controls and processes

      04

      Our industry Subject Matter Experts provide in-depth knowledge throughout the life of the engagement, ensuring client needs and quality standards are met


      Our consulting insights

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      Our people

      Tania Gill

      Partner - Managed Services

      KPMG in the UK

      Oliver Noble

      Partner, Managed Services

      KPMG in the UK


      Get in touch

      Read enough? Get in touch with our team and find out why organisations across the UK trust us to make the difference.

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