Know Your Customer and Customer Due Diligence challenges

Firms continue to tackle new emerging risks whilst adhering to Anti-Money Laundering (AML) regulatory requirements and expected standards in Know Your Customer (KYC).

KPMG Managed Services can support your Customer Due Diligence (CDD) operational pressures through resource, SME expertise, technology enablers and data metrics.

We can help tackle your operational KYC/CDD pain points

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Streamlining and running the customer onboarding process to improve average handling times and customer experience.


Achieving CDD remediation to tight deadlines set by regulators for the remediation of certain client populations.

Periodic Reviews

Insufficient capacity to complete current and upcoming volumes in terms of periodic/event triggered reviews.

Ongoing Monitoring

From transaction monitoring, sanctions adverse alerts and PEP cases, we ensure first-time-right high-quality outcomes.

How can KPMG Managed Services help with KYC and CDD?

KPMG Managed Services takes on and transforms the end-to-end due diligence process for our clients. Leveraging our operational expertise gained from numerous KYC operations, we ensure a controlled and rapid mobilisation of the project tailored to each firm’s specific business requirements.

Our end-to-end service reduces the average case handling time and improves the first-time resolution of cases, allowing clients to focus back on the core parts of their business. We continue to add value by identifying continuous improvements and customer data insights throughout the lifetime of the engagement.

Flexible resourcing

Our skilled associates and financial services academies have remediated over 800,000 customer files. Our skilled resources have the requisite qualifications, training, and experience ready to stand up for your operation

Technology enablers

We can help reduce Average Handling Time’s through our technology enablers. They have been proven to reduce operational delivery costs, improve quality of outputs and the enhance customer experience.

Process Efficiencies

Our subject matter experts are embedded in our operations to help identify efficiencies across the end-to-end process.

High Quality

Our client-tailored quality framework is deployed to set out accreditation requirements, help identify knowledge gaps and drive learning across the operation.

Data & Reporting

Our best-in-class Management Information (MI) team produces bespoke, granular MI and Insight for our operations; driving individual performance, identifying operational efficiencies and measuring success.

Why choose KPMG Managed Services for KYC and CDD support?


We have reviewed 800,000+ CDD cases with 17 banks over the past 10 years


Skilled and experienced resources available to deploy including our Financial Services Academy


Through our technology enablers, we can optimise and enhance operational controls and processes


Our industry Subject Matter Experts provide in-depth knowledge throughout the life of the engagement, ensuring client needs and quality standards are met

Our Managed Services insights