KPMG Managed Services

Getting the most from your operations

Managed Services are KPMG’s specialist outsourcing capability. We support our clients with their operational challenges by combining skilled and experienced resources with technology and Subject Matter Expertise. Our approach is designed to embed quality throughout the operation, rectifying any current pain points whilst looking for any opportunities for optimisation and automation. Our Managed Services model provides a cost-effective, tried, and tested solution to any challenge.

Tania Gill

Partner - Managed Services

KPMG in the UK

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2500 +

Managed Services resources globally

200000 +

Cases remediated, and counting...

8

Global delivery centres

How can we help?

We have been supporting clients across the financial services industry for over 12 years. Our core services include:

Conduct risk and remidiation services

Conduct risk and remediation services (e.g. product or service reviews, Dear CEO letters and Section 166s) to enable the delivery of short-term and long-term regulatory programmes.

End-to-end Economic Crime Services

Economic Crime services across the full end to end KYC lifecycle, including CDD remediations, periodic reviews, and ongoing monitoring, as well as Sanctions screening and Transaction Monitoring.

Complaints Handling

Complaint and end to end customer resolutions operations including contact centres, customer outreach programmes and complaint review and resolution.

Claims

Claims handling – From taking on the end-to-end claims to support with spikes in claims and BAU, to providing components of the process.

Learning Managed Services

High quality, bespoke training to help deliver your learning and development requirements, underpinned by a service centre helping to provide exceptional event co-ordination and customer support.

Setting up your operations for success

Our proven methodology allows us to rapidly mobilise operations in a controlled manner, and ensures consistency across jurisdictions, with delivery centres located in the UK, America, Australia and India.

Our operations are based on several key elements. We replicate these across engagements to help ensure quality outcomes, from the operational design stage to mobilisation and BAU delivery.