Customer Due Diligence (CDD) and KYC (Know Your Customer) is complex and cumbersome, often managed by resource-heavy middle- and back-office functions without connectivity to sales and customer relationship management systems. Lack of automation requires high numbers of employees and time spent on customer due diligence. These challenges persist across onboarding, periodic review, ongoing monitoring and remediations in the Financial Crime space.

KPMG has combined its expertise in customer due diligence, technology and operational service delivery, with Financial Crime subject matter experts and a Managed Services delivery model, to create a data-led approach to CDD on leading CRM platform, Salesforce, which delivers a customer centric digital experience to perform;

  • Onboarding due diligence,
  • Periodic reviews,
  • Remediation and
  • Ongoing monitoring, all in one place.

How can KPMG Smart CDD benefit your operation?

The platform can handle the entire CDD end-to-end journey and drives efficiencies and headcount reduction. Key benefits include:

  • A data-led approach to give a 360-degree view of the customer with robust audit trail and full lineage to policy, to evidence decision-making to the Regulator.
  • Our ready to go solution is compliant with regulatory requirements and pre-configured to industry standards.
  • Improved customer experience through enhanced digital outreach process, omni-channel capability and a dedicated point of contact.
  • Cost certainty through an ‘out of the box’ solution, compliant with regulatory requirements and pre-configured to industry standards. 
  • Quality checking and quality assurance built into the smart workflow, leveraging an industry-leading quality framework and deep Financial Crime expertise to drive value.
  • KPMG proprietary and 3rd party data enrichment and screening technology for better decision making. 
  • Our tried and tested methodology allows for a rapid build and mobilisation period. This, combined with streamlining of customer outreach processes to reduce response times, shorter onboarding timeframes and increased onboarding success rates, helps accelerate the end to end lifecycle.

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Find out more

Smart CDD can help reduce your average handling times and compliance costs by >25%. For a demonstration or to find out how it might work for your organisation, contact the team