Customer Due Diligence (CDD) and KYC (Know Your Customer) is complex and cumbersome, often managed by resource-heavy middle- and back-office functions without connectivity to sales and customer relationship management systems. Lack of automation requires high numbers of employees and time spent on customer due diligence. These challenges persist across onboarding, periodic review, ongoing monitoring and remediations in the Financial Crime space.
KPMG has combined its expertise in customer due diligence, technology and operational service delivery, with Financial Crime subject matter experts and a Managed Services delivery model, to create a data-led approach to CDD on leading CRM platform, Salesforce, which delivers a customer centric digital experience to perform;
- Onboarding due diligence,
- Periodic reviews,
- Remediation and
- Ongoing monitoring, all in one place.
