In the face of rapid technological change and changing needs, businesses today need change and development. At this point, continuous improvement of business processes and organization is one of the most important tools for companies to succeed.

The digital transformation of the public sector requires continuous and sustainable adaptation and the fundamental rethinking of existing processes and organisational structures in order to be able to react faster, more flexibly and more efficiently to current challenges.

After a thorough analysis and documentation of the administrative processes, it becomes clear which processes can be simplified and made more efficient and less complex. The aim is to reduce costs and processing times, avoid duplication of work, develop suitable IT solutions with the greatest possible consistency (avoidance of media interruptions) and improve process quality overall. In this way, citizens and business entities can continue to be provided with the best possible service in the future.

At KPMG, our teams of experts first examine the current state of all or a specific part of the business processes and identify areas for improvement. Taking into account the development areas and opportunities identified in the processes, we support the redesign of the processes. In the process redesign phase, we use KPMG's international methods and best practices. We help to increase process efficiency and process improvement by optimizing work steps and the number of employees. Within the framework of process management, we offer services in the use of a performance management system and the determination of process key figures.

The focal points of our process and institutionalization consulting are:

  • Process Maturity Analysis
  • Process Improvement and Transformation
  • Labor Efficiency and Process Automation
  • Process Performance Management
  • Corporate Check-up
  • Corporate Governance and Compliance

With extensive change management expertise, our experts are at your side to work with you to identify potential for process optimisation and to develop customised solutions for you.