Digitally-enabled technology architecture

    Deploy agile, scalable technologies that harness the power of the cloud and deliver on the customer promise
    Digitally-enabled technology architecture

    The connected enterprise has the ability to architect and engineer intelligent digital services, technologies, and platforms to deliver on the customer promise in an agile, cost-effective and scalable manner while maintaining security.

    Disruption is everywhere. It’s changing the way customers want to interact with your business and encouraging new challengers into your market. Cloud-based technology can help make you more agile and able to respond far faster to these challenges, while identifying where best to focus your efforts for the most value. With the right tools, you can tap into the enormous potential of the cloud and digital transformation.

    With the right blend of processes and technology, you can respond to customer service issues faster, win more business — and keep your clients coming back for more.

    Key Considerations

    Is a new approach to technology architecture required? Consider these key questions:

    Is your organisation designed to be flexible and agile?

    Can you enhance the integration of various technologies to support high performance?

    Can you automate business and technology processes to respond to customer needs more effectively?

    Is the necessary security in place to protect your data, systems and products?

     

    Key

    How KPMG in India professionals can help

    With in-depth expertise in digital architecture transformations, we can:

    Plan and create an operating model fit for your business, your people and your technology investment

    Implement pre-configured processes and technologies to get you started faster, which can be adapted to your needs

    Reduce the risks and challenges of digital transformation, drawing on extensive experience in technology implementation

    Offer customer-centric digital architectures that integrate new digital platforms with legacy systems for a better employee experience.

    How KPMG in India professionals can help

    KPMG Connected Enterprise

    KPMG Connected Enterprise is a customer-centric, tailored-by-sector approach to digital transformation.

    It allows you to rebuild your business, end to end, around your customers to create a seamless, agile, digitally enabled business, capable of transforming experiences and reaching new levels of performance and value.

    Take a look at the other capabilities below. 

    Connected Capabilities

    Eight capabilities, for twice the impact

     

    The most successful organisations invest in eight capabilities which span all areas of the customer experience. This ensures a connected organisation that goes beyond cross-channel interactions.

    Those that invest in all eight capabilities are twice as likely to meet customer expectations, achieve objectives and deliver return on investment.

    Insight-driven strategies and actions

    Better insights help you better understand customer needs, develop customised solutions and create seamless experiences.

    Innovative products and services

    The need for fresh thinking and ideas doesn't stop, and it's the only way to meet your customers' growing expectations and help them achieve success.

    Experience centricity by design

    Today's customers want personalised, connected experiences. And that isn't going to change anytime soon.

    Seamless interactions and commerce

    KPMG Connected Enterprise helps organisations across sales, marketing and service to drive business smoothly.

    Responsive operations and supply chain

    The beating heart of your organisation, deliver on the customer promise via responsive operations and supply chain.

    Aligned and empowered workforce

    Every business needs to build engaging employee experiences, working with them to deliver on your customer promise today and in the future.

    Digitally-enabled technology architecture

    Architect and engineer smart digital services, technology and platforms in a cost-effective, scalable manner.

    Integrated partner and alliance ecosystem

    No organisation does it all themselves. Building successful alliances can help your organisation deliver a competitive edge and extend your business growth into new markets.

    Capability Maturity Assessment

    See how your enterprise compares to others in your industry. Take this 15-minute assessment to rank your performance against benchmarks across eight fundamental capabilities. 

     

    Capability Maturity Assessment

    Learn More

    KPMG Connected Enterprise

    KPMG’s customer centric, agile approach to digital transformation, tailored by sector
    KPMG connected Enterprise

    Key Contacts

    Abhijeet (Avi) Ranade

    Partner – Transformation

    KPMG in India

    Abhijit Atale

    Partner – Tech Transformation

    KPMG in India

    Sushant Rabra

    Partner – Transformation

    KPMG in India

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