October 20, 2025 — KPMG today launches Global Business Services with KPMG Velocity, a new agentic AI offering designed to improve operational productivity of corporate functions. Enabled by the ServiceNow AI Platform, this innovative solution helps to streamline operational workflows across finance, procurement, human resources and IT.
In today’s complex business environment, it is a strategic imperative for organizations to align corporate functions to broader enterprise goals, demanding greater connectivity, growth and value-driven approaches to digital transformation and AI adoption. Global Business Services (GBS) with KPMG Velocity is an agentic AI-enabled offering that provides clients with a single digital platform to strategically orchestrate AI and agents, enabled by ServiceNow.
KPMG Velocity helps clients transform, operate and build intelligent, agile and resilient enterprises by integrating KPMG firms’ insights, methods, expertise, capabilities, and data with advanced AI technology.
KPMG is a ServiceNow Global Elite Partner and today’s announcement is part of the shared commitment to make a significant long-term global investment in the alliance — focused on empowering clients with world-leading AI-enabled solutions.
Key features of Global Business Services with KPMG Velocity, enabled by ServiceNow
- Focus on value: Agents and people working together seamlessly to generate maximum value for the enterprise, delivered as a transformation program or as a managed service.
- Seamless orchestration of work: Beyond individual process automation, orchestrating value streams across functions to deliver truly integrated workflows.
- User journey focus: Prioritizing the user moments that matter, ensuring a seamless and personalized end-user experience.
- Real-time collaboration: AI agents enable real-time cross-functional collaboration, breaking down silos and accelerating decision-making.
- Enabled by the ServiceNow AI Platform: Key features include:
- ServiceNow AI Agent Studio, a unified environment for building, customizing and managing autonomous AI agents and workflows.
- ServiceNow AI Control Tower, a central hub designed for governance and management of an organization’s agentic AI initiatives, providing visibility and control over AI agents, models and workflows.
- ServiceNow Integrated Risk Management (IRM), providing enterprise-grade risk management and operational resilience, embedded into every workflow.
- Complemented by KPMG AI capabilities: These capabilities include KPMG AI Trust services to help ensure AI reliability, accountability and transparency, integrating KPMG’s leading Trusted AI framework with the ServiceNow AI Control Tower, and KPMG Workbench capabilities designed to scale global adoption and integration of AI across geographies.
KPMG is working closely with ServiceNow to develop and test the next evolution of generative AI technology, allowing KPMG professionals to build skills and knowledge that can then be used to help clients along their AI journeys.
KPMG UK is among the first in Europe to deploy ServiceNow AI Agents in a live environment, using agents to create more efficient, automated and ‘intelligent’ processes that support a range of internal global business services. Employees benefit from a fully integrated agentic AI service that enables them to seek IT support and services independently — from technical assistance to ordering new equipment — with humans in the loop. In the longer-term, agentic AI tools will be rolled out to support broader finance, HR and procurement services, saving the firm millions of pounds while making existing workflow and administrative processes far quicker and more streamlined for employees.
ServiceNow AI Agents operate on a single, enterprise‑wide platform, helping to ensure seamless data connectivity with ServiceNow Workflow Data Fabric. In addition, ServiceNow AI Agent Fabric unifies AI agents and tools across platforms to help enable interoperable, agent-to-agent communication, eliminate automation gaps and centralize governance, all on the ServiceNow AI Platform.
By providing a single view of all workflows, AI and automation needs, ServiceNow enables companies to coordinate thousands of AI agents across CRM, IT, HR, Finance, Procurement, and more, enabling total enterprise‑wide visibility and control.
For media queries, please contact:
Marie-Helene De-messou
Senior Associate, Global Media Relations
KPMG International
T: +1 202 569 6824
E: mdemessou@kpmg.com
About KPMG International
KPMG is a global organization of independent professional services firms providing Audit, Tax and Advisory services. KPMG is the brand under which the member firms of KPMG International Limited (“KPMG International”) operate and provide professional services. “KPMG” is used to refer to individual member firms within the KPMG organization or to one or more member firms collectively.
KPMG firms operate in 142 countries and territories with more than 275,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. Each KPMG member firm is responsible for its own obligations and liabilities.
KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.
For more detail about our structure, please visit kpmg.com/governance.
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