Electronic health/medical/patient records. The terminology varies by jurisdiction, but the goals of this essential clinical technology are similar: improving patient access to health and services, enhancing care quality and safety, streamlining clinical workflow and team-based collaboration, and helping healthcare systems and organizations to modernize the way they operate.

Electronic health record (EHR) implementations are complex and expensive undertakings for any system or organization, requiring significant effort along the entire end-to-end journey from strategic planning and investment case development, procurement, implementation, and supporting adoption and, finally, optimization to help derive value and realize benefits. 

How we can help

At KPMG, we assist healthcare organizations and systems around the world to navigate the complexities related to EHR systems and work with many EHR system vendors to help deliver successful and sustainable implementations. KPMG professionals (including almost 150 former clinicians with a wealth of frontline health and care experience) have deep healthcare sector knowledge. KPMG teams are experienced in every stage of the process and can tailor advice to the unique needs of healthcare organizations. Our service offerings include:

Strategic planning

Strategic alignment, investment case development, and executive sponsorship


Governance, organizational engagement, requirements definition, total cost of ownership models, vendor selection, contracting and service-level agreements, and preparing for implementation risks


Planning, designing, building, testing and implementation services (including solution architecture, infrastructure design, integration design and delivery, clinical workflow standardization, program management, organizational change management and training), and monitoring risks throughout implementations


Post go-live system enhancement, driving adoption, data and analytics, artificial intelligence, machine learning, automation, customization, operational sustainment and managed services


Our award-winning1-4 transformation, innovation and industry knowledge uniquely positions KPMG firms to address market challenges, provide in-depth industry perspectives, and help healthcare organizations improve operations. The KPMG Connected Enterprise for Health framework and our strong network of alliances with some of the world’s leading technology, data and services companies, give us a unique ability to both implement a singular digital solution to address a critical organizational need and deliver an enterprise-wide transformation.

Get in touch to learn more about how KPMG firms can help meet your organization’s current and future digital transformation and EHR needs.


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Some or all of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities.

Throughout this webpage, “we”, “KPMG”, “us” and “our” refers to the global organization or to one or more of the member firms of KPMG International Limited (“KPMG International”), each of which is a separate legal entity.

1 2023 and 2021 ServiceNow Worldwide Industry Solutions – Healthcare Partner of the Year award

2 2022 ServiceNow Global Transformation Partner of the Year

3 2022 Appian Partner Award — Transformation Award (outstanding results in global strategic program delivery)

4 2021 Workday Partner Industry Innovation Award, Healthcare (Labor Distribution Enabled by Workday Prism Analytics solution)