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      Introduction

      In today’s fast-changing business environment, Finance, Tax and Technology leaders are under pressure to do more with less – to optimise operations, unlock efficiencies, and deliver lasting value to the organisation.

      KPMG’s AI-powered Managed Services bring together global capability, deep functional expertise and cutting-edge technology to help organisations reimagine their operations. Our proposition for fully outsourced corporate functions prioritises driving continuous transformation through a customer-centric approach and a technology strategy that enables us to 'leapfrog' ahead. We achieve this by fostering an EVP that attracts, retains, and develops top talent, utilising the latest technology.


      Tim Humfrey

      Partner - Managed Services

      KPMG in the UK


      Why KPMG

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      Global reach, integrated expertise

      We have experience in navigating complex global transformations, leveraging our full spectrum of expertise from Tax to Customer, and Audit to Technology delivering consistent quality across borders.

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      People-focused EVP

      We put humans at the heart of an increasingly tech-enabled environment, and our people-focused EVP fosters an engaged workforce that drives immediate value and unlocks future opportunities for growth.

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      Transforming safely

      As a globally regulated business, we are able to support businesses in transforming safely, implementing robust controls that leverage the value of a major professional services firm with a strong financial heritage.


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      Commitment to our clients’ success

      We commit to long-term partnerships through commercial models that reflect innovation and value delivery, helping clients reduce costs, optimise processes, and generate positive cashflow.

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      Flexible delivery models built for inoperability

      We are building flexible and interoperable frameworks that adapt to changing business partner needs, underpinned by effective governance and robust risk mitigation strategies.

      Our proposition

      Large-scale managed services across corporate functions.

      Integration of Agentic AI and advanced technology to enhance delivery, decision-making and innovation.


      Customer-centricity: Our dedicated Customer team leverages 16 years of Customer Experience Excellence (CEE) insights to drive ambitious reforms across people, processes, technology, data, and governance.

      BPO / outsourcing models that scale with your needs.


      Agentic AI: Unlocking next-level value

      Agentic AI represents a step change in how organisations deliver corporate services. Operating autonomously, Agentic AI adapts to new information, learns continuously, and acts purposefully to achieve defined outcomes.


      • Experience

        3x more customer interactions, +8% NPS.

      • Efficiency

        +34% productivity, –20% costs.

      • Effectiveness

        20% time to quote, –13% DSO.



      KPMG agentic corporate services

      Unlock the future of corporate services with KPMG and ServiceNow.




      Insights and thought leadership

      Transforming into a new era with the AI - empowered

      Learn how to navigate this revolutionary phase of the AI journey through a framework for optimizing agent use, guidelines for overcoming key barriers, and practical actions to take now.

      Finance leaders face mounting pressure to transform operations. Here’s how a robust as a service model can help.


      From talent to data to AI: Here’s why companies are embracing a modern new approach to service delivery—and creating more value.

      Leverage the latest technology and drive real business value with Tax Managed Services - all at a lower cost to operate.


      How we deliver value

      Our Managed Services model is built on proven methodologies, deep functional expertise and a governance framework that ensures predictable, high-quality outcomes.

      Key elements include:

      • Deep knowledge of finance processes, compliance, risk and governance.
      • KPMG 'SAFE' transition execution to ensure a smooth, low-risk changeover.
      • Integrated processes and systems that drive consistency and efficiency.
      • Continuous improvement through quality monitoring, insights and technology enablers.
      • AI-Enabled business transformation platform providing strategic direction to seize today’s opportunities while building momentum and resilience for future growth.

      Change smarter, move faster

      By uniting KPMG firms’ insights, methods, expertise, capabilities and data with advanced AI, KPMG Velocity helps you transform, operate and build an intelligent, agile and resilient enterprise, so you make your mark in the intelligent economy today and keep the momentum to grow tomorrow.



      Operational outcomes you can expect

      • 20–30% reduction in total cost of operations from Year 1 onwards.
      • 95%+ user experience scores.
      • 25–40% reduction in effort expended through our model.

      • Scalable and flexible resourcing to meet demand changes quickly.
      • Improved risk management and controls aligned to UKACG standards.

      Governance and accountability

      We embed a clear governance model with a single point of accountability across the engagement, supported by established escalation routes and KPI tracking. Our integrated delivery model ensures functional and technical expertise are aligned from business requirements through to deployment, enabling continuous oversight, rapid decision-making and measurable performance.

      Meet our experts

      Candice Sieg

      Partner - Global GBS and Outsourcing Advisory Lead

      KPMG in the UK

      Tim Humfrey

      Partner - Managed Services

      KPMG in the UK

      Karen Schreiber

      Principal, Advisory, Corporate Services, KPMG US

      KPMG in the UK

      Stuart McMurray

      Partner - UK Lead for Finance Technology

      KPMG in the UK


      Let’s explore how KPMG’s AI-powered Managed Services can help you achieve your transformation goals.



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      Get in touch


      Discover why organisations across the UK trust KPMG to make the difference and how we can help you to do the same.