Enable your organisation with KPMG AI Workforce

Organisations today are faced with the challenge of helping their workforce adapt to an increasingly digital and AI-driven world. Implementing AI without considering the people at the heart of the organisation is a recipe for resistance, low adoption rates, and wasted resources. Instead of viewing Gen AI as a technology implementation, focus on AI adoption and upskilling to get a higher return on the investment.

A people-first mindset is the foundation for a successful AI implementation and requires addressing workforce sentiment in tandem with AI adoption. As people move into new roles, and ways of thinking and working, they will need training and upskilling as their everyday work changes. At the same time, it is critical to address fear and uncertainty about job loss by reinforcing the message that people won’t be replaced by AI.

As workplace models and technological advancements continue to evolve, KPMG’s AI Workforce methodology can help businesses navigate their way to an AI-forward future. 

KPMG AI Workforce is an end-to-end solution to enable workforces with Gen AI technologies. This approach transcends traditional technology implementations and includes a deep dive into the human elements of your enterprise.

Our approach can be tailored to your organisation’s needs. However, most organisations start with a Workforce Opportunity Assessment. Using our Workforce Data Model, we conduct a detailed assessment of an organisation's job data to uncover functions and roles ready for Gen AI enhancement. Our proprietary database allows us to rapidly identify Gen AI implementation opportunities based on existing job architectures and role profiles within your organisation. As these tools and methods are designed to be human-centric, organisations are assured that their technology advancements are not just implemented, but also enthusiastically adopted and activated.

With KPMG AI Workforce, we can help your organisation tackle the most pressing questions organisations face today:

• How can employees overcome apprehension and smoothly adapt to AI tools in their daily tasks?
• How can we empower and upskill our workforce to thrive with AI technologies?
• Which roles or functions should be prioritised to leverage AI effectively?
• How can we maximise ROI from Gen AI investments?

Our work with companies can exponentially increase workforce value across critical business areas such as supply chain, procurement, finance, HR, IT, sales, M&A, risk, cyber, and more. With KPMG AI Workforce, organisations can unlock new efficiencies, drive sustainable growth, and achieve a future-ready enterprise.

• Amplify productivity: Increase the capacity of your knowledge workers to innovate and create new products and services.
• Drive profitability: Make informed, data-driven decisions to allocate resources efficiently and optimise your workforce.
• Enhance quality and experiences: Improve job satisfaction and customer experiences by elevating the quality of work.

KPMG AI | Workforce comprises a human-centric, three-step strategy to maximise the value of AI investments. Through these steps, KPMG helps organisations unlock significant value from their AI investments, placing humans at the core of transformation.

1. Identify opportunities: This focuses on uncovering the potential of Gen AI augmentation for roles across the organisation. It allows organisations to start their Gen AI investment journey with "no regret" initiatives, assessing the workforce to identify key opportunities to transform tasks and roles. Organisations conduct both a quick scan and a detailed analysis of roles and tasks, such as what finance managers do and the extent Gen AI is applicable to their daily activities.
2. Augment the workforce: This is when KPMG helps organisations focus on designing new roles and upskilling workers while driving adoption. This innovative adoption program involves a human-centric redesign of jobs to maximise AI's impact. This is also when organisations focus on data handling, security, and compliance. Ultimately, adoption and upskilling will be customised by role and level, while teams also measure progress to ensure learning effectiveness.
3. Reshape the workforce: Once capacity and productivity are unlocked through role augmentation, organisations can start to capture the value of their initial Gen AI investments. This involves modifying the organisation’s operating model, which can have an impact on team structure and corporate culture. Reshaping an organisation to better align with the future business strategy and defining AI governance can help them realise the full potential of AI investments. This ensures that time saved through AI adoption is redirected toward strategic tasks, as opposed to non-value-added activities.

KPMG is uniquely positioned to assist organisations with enterprise-wide AI transformation as it intersects with workforce transformation. Our human-centric offerings allow us to successfully augment organisations’ workforce while building new capabilities and inspiring employees infuse AI into their everyday work. With our global reach and scale, organisations have access to our 235,000 professionals in 145 countries, as well as our vast alliance partnerships, including Microsoft and ServiceNow.

At KPMG, we are committed to guiding you through the complexities of Generative AI adoption, ensuring your workforce is prepared to meet the challenges and opportunities of tomorrow.

Author: Lucy Pringle