One of our biggest areas of focus is teamwork. We give each team member the opportunity to express their opinions. I feel, listening to their concerns and everything else they have to say empowers and encourages them to collaborate better to find solutions for our challenges and help achieve our organizational goals.
We also ensure that our goals and targets are clearly communicated to each team member and see to it that they are aware of their roles and informed of the challenges they may face. We believe having a clear vision and strategy is critical to achieving success, and recognizing our team members’ achievements, increasing their accountability, granting them the authority, and providing them with timely feedback only makes things better.
During the COVID-19 crisis, we emphasized remote working, supported our team members emotionally and even helped address their health concerns. Incorporating flexible work hours also helped, allowing our team members to deliver in time even during crises situations.
One of the biggest changes that I see now compared to when I started is flexibility. I am more flexible with my team; not only do I empower them but also ensure that I delegate important tasks to them.