Chatbots are computer programmes which mimic conversation with people using Natural Language Processing (NLP) and Artificial Intelligence (AI). They can interact with people on the internet by initiating a conversation. They act as digital assistants that address queries regarding specific products or services
Chatbots don’t need to be downloaded, and therefore don’t need storage space on user devices. They can be instantly used, are easy to build, and, most importantly, are engaging. Some of the typical use cases are answering frequently asked questions (FAQs) of users accessing websites, generate customer leads, provide information on concierge services, provide support services (HR, IT, Finance etc.) and also provide legal advice to the user. Since chatbots can work 24x7, they provide services without any disruption, and can be accessed anytime anywhere.
