Financial crime is a challenge for many organizations. Manual processes for know your customer (KYC) and customer due diligence (CDD) can take significant time, increasing your team’s backlog, as well as increasing operational costs associated with compliance efforts.

Companies that prioritize KYC and CDD using traditional approaches can face a number of potential pitfalls:

The KPMG difference

KPMG Customer Due Diligence (CDD) Management as a Service (CDD Management) helps digitize and streamline due diligence operations, encompassing initial onboarding, ongoing monitoring, perpetual event-driven compliance, and remediation.

The approach is data-centric and event-driven, continuously assembling, assessing, and updating digital case files, so customer records can remain accurate, complete, and regulator-ready through perpetual KYC. The single policy engine—with local variations — supports multiple jurisdictions and can scale from one jurisdiction to additional jurisdictions.

Unlike traditional workflow-driven models, CDD Management is a technology-powered service, calling on human knowledge by experienced KPMG teams when judgment is required.

This AI-powered service can eliminate most manual work using digital agents, the fragmentation of tasks and automation. It enables enhanced customer onboarding, consistent decisions across geographies, continuous compliance, and increased auditability.

Potential benefits of CDD Management

Cost of operations:

typically a 60% reduction versus traditional models
Cycle time:

up to 50% faster onboarding/refresh
Manual effort:

up to 70% fewer human touches per case
Quality:

>90% accuracy in evidence extraction and classification, and the transformation of your KYC program through KPMG cross-domain knowledge and consistency.
Auditability:

single digital, evidence-driven case file with a regulator‑defensible trail

^{* Based on current client results from using the KPMG managed service}

Advanced AI platforms

KPMG teams choose from four proprietary platforms, matching the technology to your organization’s needs for compliance operations. These robust options from KPMG provide a wide range of capabilities, supporting multiple languages, multiple jurisdictions, multi-tenant configurations, high-volume processing, and scalability for future needs.

Why KPMG

KPMG CDD Management benefits from the global footprint of KPMG firms around the world and experienced CDD professionals who provide enhanced due diligence and exception handling.

The service model includes flexible engagements, from remediation sprints to ongoing KYC operations. Choose also from a range of implementations: cloud deployment, on-premise delivery in your environment, or a hybrid approach tailored to your needs.

How can you improve your KYC / CDD efforts?

Organizations like yours are under pressure to mitigate risk, comply with applicable regulations, and deliver great customer service. Many are working with KPMG to help them shorten and simplify customer verification processes.

KPMG CDD Management provides streamlined customer onboarding and review. Through a global network of deeply experienced professionals, KPMG firms help clients optimize their KYC / CDD efforts.

Shift your KYC efforts from static, periodic compliance to dynamic, data-driven due diligence.

KPMG Customer Due Diligence Management as a Service slipsheet

KPMG Customer Due Diligence Management as a Service (CDD Management) helps digitize and streamline due diligence operations, encompassing initial onboarding, ongoing monitoring, periodic review, and remediation. The approach is data-centric, continuously assembling, assessing, and updating digital case files, so client records can remain accurate, complete, and regulator-ready. With our global AML experience, KPMG offers operational delivery across regions, as well as regulatory insights and guidance. The delivery model includes flexible engagements, from remediation sprints to ongoing KYC operations and onshore/nearshore models.

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