As demand for healthcare services grows driven by aging populations and the emergence of new therapies, healthcare CEOs are looking to digitalization and technologies such as AI to help close the demand gap. Yet AI is clearly not a panacea for all of the challenges that face the sector. Regulatory change, supply chain challenges, cyber security risks and workforce shortages continue to create significant challenges for many healthcare organizations. ​

      In many ways, healthcare CEOs are hoping that the introduction and adoption of AI will help close the growing workforce gap. Our survey suggests many are now reassessing their workforce strategies to not only maximize the impact of AI on their workforce through training and development; they are also seeking to reshape their capabilities by embedding AI into daily routines and automating processes to reduce administrative burdens and free up time to care. ​

      What is clear from our survey is that healthcare CEOs are optimistic about the future. Yet they recognize that next few years will bring significant challenges that must be overcome in order to unlock the future of healthcare for communities, patients and professionals.


      KPMG 2025 Healthcare CEO Outlook

      Insights from healthcare CEOs shaping the future of care, technology and transformation.

      Key findings


      Hear from our leaders

      Rising demand is usually good news for business, but healthcare is different. When public services face surging demand, governments are forced into tough trade‑offs between areas such as health, education and defense. Productivity isn’t optional — it’s the key to survival for every healthcare organization, public or private.
      Beccy Fenton

      Global Head of Healthcare, KPMG International

      Partner, Head of Healthcare and Head of Infrastructure, Government and Healthcare, KPMG in the UK

      Why download the report?

      • Gain global perspectives from healthcare leaders on growth expectations, investment priorities, and the forces reshaping the sector, based on insights from 110 healthcare CEOs worldwide.​
      • Understand how CEOs are approaching digital transformation and AI, including where leaders see the greatest opportunities, and the limitations, of technology in addressing rising demand and productivity challenges.​
      • Explore the top risks and pressures facing healthcare organizations, from workforce shortages and cybersecurity to regulatory change and supply‑chain disruption.​
      • See how healthcare CEOs are rethinking workforce and operating models to embed technology, reduce administrative burden, and enable more time for care delivery.​
      • Use data‑driven insights to inform strategy and decision‑making, with practical context to support conversations with boards, executive teams, and stakeholders.

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      The Intelligent healthcare report is designed to provide actionable insights for leaders at every stage of their AI journey.

      Trailblazers, transformers and the ‘how to’ of healthcare transformation.

      Learn how we are advancing the healthcare industry by offering advice and innovative strategies to meet the challenges of today's healthcare environment.

      CEOs doubling down on AI and talent investment as the keys to resilience and growth

      Our people

      Beccy Fenton

      Global Head of Healthcare, KPMG International, Partner, Head of Healthcare and Head of Infrastructure, Government and Healthcare

      KPMG in the UK

      Sarah Abbott

      Partner, Health, Ageing & Human Services

      KPMG Australia

      Drew Corrigan

      Partner, National Healthcare Sector Leader

      KPMG in the U.S.

      Dr. Jaz Dhaliwal

      Global Digital Healthcare Lead, KPMG International and Partner

      KPMG in the UK