Business services organizations exist to serve the needs of their organization and are increasingly layering in more diverse, value-adding services to their portfolio. Many of these organizations are characterized by complex organizational and system landscapes that users struggle to navigate, and agents struggle to operate within. The result is to degrade user experiences, tarnish the brand of the business services organization, and create inefficiencies, which can lead to operating complexity and challenges driving out costs. Within this environment, business services leaders are being challenged to further drive out costs and deliver meaningful business outcomes — all while improving the experience for users.
KPMG Powered Enterprise Global Business Services enabled by ServiceNow.
Transform your business services user experience
The Powered Global Business Services (GBS) proposition focuses on organizations grappling with these challenges and puts ServiceNow enablement at the heart of the solution. Building upon a strong and a well-established track record in IT service management, the capabilities of ServiceNow extend beyond ticketing and case management and can, when harnessed correctly, help make a step change to the way individuals engage and act within a business services organization to deliver significant value.
Imagine your business services organization with:
- A single unified portal for employees and customers engaging with GBS, with data-driven personalization functionality.
- A single system of action (ServiceNow), which helps drive engagement by elevating users out of the myriad of complex systems of record.
- Mobile and self-service enablement to help deflect cases and free up agents’ time.
- ServiceNow utilized reporting capabilities to automate operational performance measurement and reporting to help drive the customer service culture.
- Complex cross-functional enabled workflows on ServiceNow, automating step, integrating with systems of record and providing end-to-end visibility.
What's in the box?
Powered Enterprise provides you with three integrated elements for transformational success. Using our tried and tested operating model, implementation suite of tools and ongoing evolution services you can choose your desired functional outcomes then make them a reality.
Functional transformation across the enterprise
Be the competition that others want to beat.
Get your finance, future-ready.
Future-ready HR that delivers a new way of working.
Unlock potential with Powered Procurement.
Get more from your suppliers and supply chain.
Sell more and keep customers loyal.
Protect and transform for the digital future.
Achieving stability amid disruption.
Build trust by harnessing risk.
Internal audit, evolved.
Get more from your technology with Powered IT.
Outcome-driven functional transformation.
Tailored for industry specific requirements
Powered Enterprise for Government and Public Sector
Building agile, customer-centric services enabled by cloud and latest technologies.
KPMG Powered Enterprise for Healthcare
Enabling rapid business modernization and new ways of working.
KPMG Powered Enterprise for Industrial Manufacturing
Rapid business modernization to better connect customers and supply