Client
Centre for Addiction and Mental Health (CAMH)
Industry
Healthcare
Primary goal
Improve operation efficiency
Technologies
Oracle ERP Cloud
Make operations flow
Managing complexity in healthcare is challenging enough without being constrained by fragmented systems and manual processes. For the Centre for Addiction and Mental Health (CAMH), the largest mental health teaching hospital in Canada, disconnected platforms across multiple enterprise functions were limiting visibility, slowing decision-making, and creating operational inefficiencies.
Here’s how KPMG in Canada helped CAMH transform its back-office operations by redesigning operating models and transitioning to a unified Oracle ERP platform.
Client transformation journey
- Before
- During
- After
Fragmented systems and limited operational visibility
CAMH faced growing complexity across its back-office operations. Disconnected back-office functions across finance, human resources, payroll, supply chain and workforce management limited efficiency and made it harder for CAMH to adapt to changing care needs.
These challenges were compounded by multiple legacy platforms operating independently, limiting visibility across key operational data and creating inconsistencies in reporting. Decentralized workforce scheduling and manual payroll processes further slowed decision-making and reduced the organization’s ability to optimize resources effectively.
As operational demands increased, CAMH sought to modernize its legacy systems with one platform that could unify systems, streamline processes and reduce the administrative burden felt by back-office teams. CAMH also wanted a trusted foundation to tie its clinical and back-office data together to support better enterprise decision-making and planning.
Transitioning to an integrated enterprise platform
CAMH selected Oracle ERP to support its back-office transformation and engaged KPMG in Canada to implement the technology. To support the transformation, KPMG recommended that a one-team model be taken to bring together more than 100 CAMH team members across multiple workstreams. To give this group a distinct voice within the organization, the program was renamed to “Project HIVE”. Change management was embedded from the start, ensuring stakeholders remained informed and involved. The implementation approach focused on the co-design of new functional operating models, process standardization, data integration, and enabling greater visibility across operations, while maintaining continuity of patient care throughout delivery.
An integrated and future-focused operational foundation
With the implementation of Oracle ERP, CAMH now benefits from more streamlined and connected back-office operations that support greater efficiency and responsiveness. Payroll processing that previously took several days in each cycle is now being completed in a few hours. Month-end close processes are more streamlined. Staff scheduling has been centralized, and the improved visibility allows for better-informed staffing decisions and positions CAMH for ongoing workforce optimization. With this enterprise transformation complete, CAMH has established a scalable digital foundation to support ongoing transformation, operational performance enhancement, and strengthened delivery of high-quality mental health care.
How we make the difference for CAMH
Successful healthcare transformations require a trusted advisor. CAMH selected KPMG in Canada for its ability to guide large-scale ERP transformations, with a focus on enterprise priorities, structured execution, and a collaborative one-team approach.
The result was a smoother transition to an integrated platform, stronger data confidence, and greater visibility across critical operations.
If you’re exploring ERP solutions to modernize healthcare operations and improve organizational performance, please reach out to our team.
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