When citizens, government employees and other stakeholders interact with their government, they expect their entire digital experience to be secure. It is each government organisation’s responsibility to deliver on that expectation. Unlike the private sector, people usually have no other choice over what is shared with the government – it’s the government or public sector body which needs to answer their calls for trust.
The challenge to earn trust grows more complex as governments accelerate their digital journeys. Bad actors increase the quantity, sophistication, and scope of threats every day, making it imperative for governments to establish thorough security controls to protect the entire digital experience. This includes lowering the risk of attacks via third parties, protecting critical data and assets and securing the supply chain.
These insight reports focus on the things that matter most to modernise faster. We explore methods to understand users’ needs to design and deliver experiences that deliver all people great experiences.
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