Re-defining the path to Smart Government

A modern government means a smart government. One that understands its citizens’ needs and preferences and can offer the seamless digital experience they expect in all aspects of their lives.

While many governments are modernising behind the scenes it may not be obvious to the citizens they serve. Operating with decades-old legacy systems not only raises risks and hampers strategic technology updates, but fails to enable the fundamental shift towards the citizen as a customer that needs to occur.    

And it is not just about embracing new technologies—it’s an organisational shift in processes, priorities and culture.

In the KPMG Smart Government series, we are examining how modernising affects the government in 4 key areas: workforce, the user experience, trust in the government, and the digital journey.

Each week, a short Executive Summary and in-depth Insight Briefing are released on a different aspect of these four key pillars.  

Please hover over each pilar to learn more and discover how to catalyse your modernisation efforts to encompass all processes, technologies, policies, and people so each works together to create a smart government.

Let us help you re-define the meaning of a smart government.