Citizens today expect more from public services – seamless user experiences on digital touchpoints and low barriers to entry.
Modernisation is now top of mind for government department heads, chief technology officers, and chief human resources officers across the ministerial government departments and local agencies. And although digital transformation is critical, attracting and retaining a digitally skilled workforce is equally as important.
Being connected means harnessing technology so the entire organisation – front, middle and back is aligned to shift points of interaction to reflect citizen’s needs and preferences.
