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      Staying close to consumers is more critical now than ever – who & where are they? What do they need? Consumer’s expectations and demands are evolving. This is not only about knowing your consumer but creating a continuous feedback loop and interaction, so you are engaging and personalising their experience.

      Being customer-centric is something that will set your brand apart. Which requires not only great insights, but also the curious culture and agile infrastructure to turn those insights into tangible impact.

      We help consumer businesses transform into connected, powered, digital enterprises.

      Linda Ellett

      Head of Consumer, Retail & Leisure

      KPMG in the UK



      Supporting consumer, retail and leisure industries to grow in a new business environment.

      Enabling retail businesses to navigate the pace of change.

      Maximise new opportunities and meet challenges head on in the leisure industry.

      Client stories



      Our consumer markets insights

      How to deliver personalisation and privacy

      The Grocer sat down with Susannah Spencer to explore how brands can balance personalisation and privacy
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      Our people


      Get in touch

      Read enough? Get in touch with our team and find out why organisations across the UK trust us to make the difference.

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