Wayne Lai

Wayne Lai is currently the Chief Digital Officer in KPMG Taiwan, specializes in end-to-end Digital Strategy Design, Customer Experience (CX) management and optimization, modern technology implementation and Advanced Analytic Data Modeling. In addition, Wayne is with comprehensive experience in Business Process Re-engineering, Enterprise-wide Strategy Planning and Key Performance Indicator (KPI) design. Prior to joining KPMG, Wayne was the leader of the Business Analytic Center at a domestic telecom giant, Chunghwa Telecom. He also ever worked for Amway Taiwan as Head of Strategic Planning Department. Moreover, Wayne is the lecturer of digital transformation and innovation related topics in several universities of Taiwan.