A range of pressures -- from rapid technology change and digital disruption, empowered consumers, rising costs, increased speed to market, and significant shifts in brand loyalty and purchasing behavior – are impacting today’s consumer businesses.
 

Digital Transformation in Consumer & Retail is not just about acquiring data. The key is having the right business platform to properly execute, and paying attention to more than frontline interactions. It’s about configuring the enterprise to create a comprehensive delivery architecture and a whole set of new organizational capabilities.
 

Taking a closer look at your ability to compete in today’s environment means taking a new look at your business.
Digital transformation offers the opportunity to link customer service to profitability, managing costs by capitalizing on spending trends, and streamlining supply chain and back-office processes.

KPMG works with Consumer & Retail companies, from small start-ups to large multinational operations, to develop and implement innovative, customer-led growth strategies and tightly-aligned business operations. With customized, industry-focused Audit, Tax, and Advisory services, KPMG helps to drive superior shareholder value and embed and sustain positive change.
 

Our Advisory propositions revolve around four core themes:
 

• Transformation in response to the more informed, conscious and connected generation of consumers

• Leveraging technology to improve operations and business models while addressing the threats and opportunities it can also present

• Growth and profitability in emerging markets

• Driving effective strategy across the industry to support corporate social responsibility and sustainable business practices