The retail industry is experiencing unprecedented transformation, driven by rapidly evolving customer expectations, disruptive digital technologies, and the constant need for operational agility. In this environment, KPMG in India’s Retail Technology Enablement practice serves as a trusted partner to help organisations navigate complexity, modernise their operations, and build future-ready enterprises.
Our practice brings together deep domain expertise, advanced technology capabilities, and cross-functional consulting excellence. We work closely with retailers across categories, including apparel and fashion, electronics, consumer goods, food and beverages, luxury, grocery, e-commerce, and restaurant chains-to help them unlock value at every stage of their business journey. Our holistic approach helping ensure that strategy, technology, processes, and people align seamlessly to deliver measurable outcomes.
A 360° view of the retailer’s journey
Retailers today operate in a high-velocity environment where innovation cycles are short, customer expectations are high, and competition is relentless. Recognising this, KPMG in India delivers integrated, cross service-line offerings that cover the complete lifecycle of retail operations. From initial strategy and design to implementation, optimisation, and continuous digital enablement, our services are designed to support retailers exactly where they are while preparing them for what lies ahead.
Demand forecast, S&OP, Financial planning, Merchandise & assortment planning & planogram
Warehouse and Store Inventory, Vendor Management, 3PL, Trade and Transportation
Product Information Management, Pricing, Cost, Procurement, Allocation, Private Labels, Vendor Managed Inventory
Omni Channel, Customer Experience, Loyalty, Branding & Marketing, Digital Enablement, Promotions
CRM, Warranty, Service Repair, Resale, Customer Experience
Customer Insights, Dashboards, Alerts, Data Science
Our frameworks, tools, and methodologies help retailers translate vision into execution-helping ensure their technology landscape supports efficiency, agility, scalability, and long-term growth.
Our offerings
- Package implementation and upgrades
- Product development
- Technology consulting
- Managed services
- Digital enablement
Package implementation and upgrades
Implementing an enterprise-grade retail platform is a transformative initiative that impacts the entire organisation. At KPMG in India, our team brings decades of combined experience in delivering large-scale implementations with precision, discipline, and a deep understanding of retail processes. We specialise in the implementation and upgrading of leading global retail systems.
Our approach includes
We work extensively with the world’s leading packaged applications, including
Our implementations span core merchandising, planning and forecasting, promotions management, omnichannel operations, store inventory, point-of-service systems, CRM, and customer engagement platforms.
Product development
While packaged services address industry-standard needs, many retailers require custom-built services tailored to their unique business requirements. KPMG in India’s product engineering teams specialize in building bespoke applications that integrate smoothly across the retail value chain.
Our development capabilities cover
With a focus on scalability, performance, and maintainability, our services are engineered to adapt to business evolution, helping retailers innovate at speed without compromising stability.
Technology consulting
The shift from “Now What?” to “What’s Next?” has become a defining characteristic of modern retail leadership. As organisations look beyond immediate operational challenges to long-term competitiveness, technology becomes a cornerstone of strategy.
KPMG in India acts as a strategic advisor to help organisations shape their technology direction, streamline operations, and build sustainable technology ecosystems.
Our consulting services include
Our advisory approach emphasises measurable outcomes, operational continuity, and enterprise-wide alignment.
Managed services
Technology implementation is only the first step. To deliver sustained value, systems must continuously evolve and perform reliably in a dynamic business environment. KPMG in India’s Managed Services offerings help retailers maintain a highly stable application ecosystem that responds quickly to change.
We provide:
Our managed services models are flexible and tailored to each client’s operating environment, ensuring high service levels and predictable performance.
Digital enablement
Digital transformation is no longer optional – it is essential for retailers aiming to stay competitive. KPMG in India helps organisations harness digital technologies to enhance operational efficiency, elevate customer experience, and create new business opportunities.
We support clients with
By combining technology, innovation, and human-centric design, we help retailers build digital capabilities that drive long-term growth and differentiation.
Success stories and experiences of our valued clients
Driving growth with Retail technology trends
- KPMG 2025 Global Consumer and Retail CEO Outlook
- NRF 2026: Retail's Big Show Asia Pacific, Singapore
- Retail payments now move at consumer speed
- Gen Z reshaping consumption in India
- Digital-first Gen Z shapes trends with every swipe
- NRF 2025 Retail’s Big Show Asia Pacific
- Gen-Z and the Digital Revolution: Fueling the Next Phase of Retail Growth
Dr. Puneet Mansukhani
National Sector Head - Retail, Global Retail Head - Digital & Technology Transformation
KPMG in India
The 2025 Consumer & Retail CEO Outlook highlights AI’s shift from pilots to scaled adoption, driving smarter operations and deeper consumer engagement.
For India, this presents a clear opportunity to build AI-led, agile business models – but success will depend on strengthening data foundations, scaling responsibly and translating investments into enterprise-wide impact. As consumer demand becomes more diverse and digital-first, technology will be the defining lever for resilience and differentiated growth in India’s retail landscape.
Dr. Puneet Mansukhani
National Sector Head - Retail, Global Retail Head - Digital & Technology Transformation
KPMG in India
Dr. Puneet Mansukhani
National Sector Head - Retail, Global Retail Head - Digital & Technology Transformation
KPMG in India
While cost and budget constraints may be top of mind for many retailers, the reality is that consumers hold all the power. If they demand a new type of payment option, retailers have little choice but to accept it.
Retailers can’t afford to spend a year assessing and implementing a new payment option; they must be ready to adapt quickly, both in terms of strategy and technology integration.
Dr. Puneet Mansukhani
National Sector Head - Retail, Global Retail Head - Digital & Technology Transformation
KPMG in India
Gen Z is reshaping how consumption works. Discovery starts online, community and creators shape choices, convenience drives action, and there is a clear expectation that brands should stand for more than price and product.
In India, this shift is even more visible. The scale of mobile commerce, social platforms and real-time payments has compressed the path to purchase and made decisions faster and more influenced by digital behaviour.
Dr. Puneet Mansukhani
National Sector Head - Retail, Global Retail Head - Digital & Technology Transformation
KPMG in India
Gen Z is reshaping how consumption works. Discovery starts online, community and creators shape choices, convenience drives action, and there is a clear expectation that brands should stand for more than price and product.
In India, this shift is even more visible. The scale of mobile commerce, social platforms and real-time payments has compressed the path to purchase and made decisions faster and more influenced by digital behaviour.
Dr. Puneet Mansukhani
National Sector Head - Retail, Global Retail Head - Digital & Technology Transformation
KPMG in India
Despite ongoing tariff challenges and changing global headlines, retailers across Asia continue to chart a strong growth trajectory. Globalisation remains a key theme, with both physical and online expansion shaping the narrative in this region. Global brands are intensifying their focus on Asia, tailoring strategies to capture market-specific opportunities. At the same time, private labels are gaining significant traction, with consumers showing increasing preference for locally curated offerings.
Interestingly, Gen Z is playing a pivotal role in this shift. Their influence on social media has amplified product visibility and brand perception, often determining what becomes a trend or a success story. Aligning with this new consumer behaviour and leveraging digital influence is becoming not just valuable but essential.
Dr. Puneet Mansukhani
National Sector Head - Retail, Global Retail Head - Digital & Technology Transformation
KPMG in India
Gen Z: A tech-native, purpose-driven, and influence-heavy bunch is rapidly emerging as the country’s most consequential consumer segment. Having grown up in a hyper-connected world dominated by smartphones and social platforms, Gen Z demands more than products -- they seek personalisation, cultural alignment, and authenticity.
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Key Contact
Dr. Puneet Mansukhani
National Sector Head - Retail, Global Retail Head - Digital & Technology Transformation
KPMG in India
