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      A leading multi-format retailer in the Middle East initiated a review of its e-commerce landscape to address integration challenges and data flow inefficiencies across systems. The engagement focused on assessing current architecture, aligning business and IT processes, and identifying areas for improvement.

      The challenge

      • Integration amongst multiple bespoke system
      • Data flow issues between Legacy applications & Ecommerce systems
      • Technical assessment of front end applications, website, customer order workflow & logistics
      • Technical assessment of Master data creation, procurement & invoicing, warehousing and finance

      Our approach

      business

      Understanding business strategy and vision

      map

      Mapping the business processes with the vision

      settings_system_daydream

      Mapping the IT systems with the business processes

      architecture

      Technical review of As-IS E-Com architecture & integrations

      code

      Code review of Ecommerce applications

      The impact

      • Improved Identification & Code Quality Assessment

        Identification of areas of improvement with measurable milestones; Code review report highlighting immediate areas of improvement

      • Requirement Alignment & Architecture Review

        Requirement Traceability Matrix highlighting IT & business requirements; AS‑IS Architecture review

      • Future IT-Strategy & Best-Practice Integration

        Future IT landscape & Digital Strategy; Industry‑leading integration methodologies & IT practices recommendation

      Key Contact

      Puneet Mansukhani
      Dr. Puneet Mansukhani

      National Sector Head - Retail, Global Retail Head - Digital & Technology Transformation

      KPMG in India

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