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      A European fashion retailer sought to assess and rebalance its IT spend, which was heavily weighted towards maintenance activities. The objective was to identify opportunities to improve cost transparency, strengthen governance, and align investments with strategic priorities.

      The challenge

      • The organisation’s IT spend is heavily skewed toward run‑the‑business operations, with a significant share consumed by system maintenance and support activities
      • Investment in growth‑driven, business‑enabling initiatives remains disproportionately low, indicating a need to rebalance IT spend toward strategic value creation

      Our approach

      assessment

      Performed a thorough assessment of enterprise IT spend across run, change (initiatives), and continuous improvement, highlighting optimisation and value‑creation opportunities

      support

      Evaluated vendor support contracts and IT tool utilisation to identify cost efficiencies, contractual optimisation, and rationalisation opportunities

      center_focus_strong

      Reviewed growth‑focused initiatives to determine alignment with strategic priorities and uncover high‑impact improvement levers

      finance

      Assessed existing it cost‑tracking processes and identified process gaps, controls weaknesses, and opportunities to enhance financial transparency and governance

      The impact

      • Transparency in cost

        Detailed view to the client in terms of where the cost is attributed to. This was followed by the recommendations for optimising the costs

      • Vendor Contracts

        Recommendations on vendor contracts with respect to cost optimisations, alignment to industry’s leading practices

      • Recommended Initiatives

        Initiatives that should be taken by the client for optimising the cost, IT processes and tracking mechanism

      Key Contact

      Puneet Mansukhani
      Dr. Puneet Mansukhani

      National Sector Head - Retail, Global Retail Head - Digital & Technology Transformation

      KPMG in India

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