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      A fashion retailer in Europe engaged in a review of its technology landscape to address outdated systems, improve governance, and manage rising costs. The programme centred on assessing current capabilities and defining a future-ready architecture aligned with business growth objectives.

      The challenge

      • The current systems are outdated and lag industry standards. They struggle to handle peak demand and cannot support future growth
      • Unclear ownership and inefficient planning were leading to project delays, budget overruns, and frequent changes in scope
      • Slow recovery from problems, uncoordinated monitoring, and lack of proper performance testing expose the system to operational risks

      Our approach

      landscape

      Analysed existing technology landscape utilising KPMG in India’s 6PT framework to identify challenges across technology, people & governance, process, performance, pricing and planning

      recommend

      Evaluated target model options, drew comparison and recommended future state architecture to address business needs and technology challenges

      architecture

      Created a phased plan to transition smoothly to the new architecture; including transition phase, while streamlining disruptions

      business

      Developed a business case by calculating the total cost of ownership (TCO) and demonstrating financial and business potential benefits of proposed changes

      The impact

      • Future Ready Scalable Architecture

        Designed a modern, scalable architecture addressing long term business growth and technology requirements

      • Strategic & Phased Implementation Plan

        Developed a well-structured phased roadmap to ensure a smooth transition, effective change management, and streamlined disruptions

      • Structured Governance

        Established a robust governance framework with clear ownership and planning processes to eliminate delays, costs overruns, and scope creep

      Key Contact

      Puneet Mansukhani
      Dr. Puneet Mansukhani

      National Sector Head - Retail, Global Retail Head - Digital & Technology Transformation

      KPMG in India

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