Client

Leading coffee retailer

Industry

Retail (Food & Beverage)

Primary goal

Enterprise modernisation and ERP-led transformation

Technologies

Microsoft Dynamics 365, retail and supply chain systems

A leading coffee retailer in Vietnam embarked on a transformation journey to modernise its operating environment and support rapid expansion across channels and geographies.

The challenge

The organisation’s core systems across retail, finance and HR were legacy, fragmented and no longer supported. This created material risks across compliance, security and scalability. Manual processes across procurement, inventory and approvals limited operational efficiency, while lack of real-time visibility restricted effective demand planning and omnichannel enablement.

Our approach

finance

KPMG in India conducted a detailed enterprise-wide diagnostic across finance, planning, procurement and supply chain to identify process inefficiencies and system constraints

architecture

The existing operating environment was assessed across process design, data flows, governance and technology architecture to identify scalability gaps and integration challenges

support

A future-state target operating model was defined, aligning standardised processes with integrated data structures and ERP capabilities. Multiple architecture options were evaluated, with a recommended ERP-led model designed to support omni-channel operations and expansion

map

A phased implementation roadmap was developed, prioritising high-impact areas while ensuring continuity of operations. Integration architecture was designed to connect front-end retail systems with backend processes, enabling seamless data flow across the value chain

business

A transformation business case linked operational improvements to efficiency gains, visibility and scalability outcomes

The impact

The transformation established a scalable, integrated operating environment anchored in modern ERP architecture. Standardised processes reduced inefficiencies, while improved inventory visibility and process control enhanced decision-making. The organisation is now positioned to scale operations seamlessly across channels while maintaining consistency and control.