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      A large coffee retailer in Vietnam required support in improving operational efficiency and aligning its processes with evolving business needs. The engagement focused on reviewing legacy systems, addressing inefficiencies, and defining a structured roadmap to support business transformation and scalability.

      The challenge

      • Decade-old, unsupported retail, financial and HR systems, leading to potential security risks, non-compliance
      • Manual processes, which hinder efficiency and scalability and adoption of industry best practices and existing applications struggles to adapt growing business demands
      • Inefficiencies in inventory operations, hierarchal approval workflows on purchase order, . centralised inventory for enhancing omnichannel retailing

      Our approach

      finance

      Conducted a thorough analysis of the existing processes using KPMG in India's powered taxonomy to map out challenges across the value chain including finance, planning and supply chain

      recommend

      Defined a thorough target model that aligns with the organisation’s long-term objectives addressing current issues and challenges and recommended global leading practices

      timeline

      Created a phased ERP implementation plan that emphasises capability development, prioritises business value, and sets clear timelines to increased potential benefits at different transformation stage

      design_services

      Design of functional, technical and customer journeys for the services

      The impact

      • Target Operating Model

        A defined target model that aligns business processes, technology, and personnel with long-term goals, enhancing efficiency and scalability while providing a roadmap for a smooth transition

      • Strategic and Phased Implementation Plan

        Designed a phased ERP implementation plan focusing on capability enhancement and business value at every step. This improves operational efficiency and customer experience while streamlining disruptions

      • Scalable architecture & standardised services

        Designed a modern, scalable architecture addressing long term business growth and recommendation on industry leading services to overcome the process, technology and integration related challenges

      Key Contact

      Puneet Mansukhani
      Dr. Puneet Mansukhani

      National Sector Head - Retail, Global Retail Head - Digital & Technology Transformation

      KPMG in India

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