Digital and Customer Transformation

Rising customer expectations and empowerment, non-traditional competitors, disruptive technologies and speed of change are all making experience led business transformation a strategic priority for organizations as they strive to lower costs and increase revenue.

KPMG understands that sustainable growth is achievable only when customers are put at the heart of the business. Tailor made customer-centric strategies place your business as the clear customer choice. By deploying talented and cross-industry experienced individuals, we help businesses create innovative and practical strategies to grow your customer base through an enhanced customer experience while addressing internal challenges.

We can help you with:

• IT strategy: IT maturity assessment, IT operating model, and implementation oversight
• Service delivery model: IT shared services design, digital op model, managed services strategy, chargeback, vendor selection, and implementation oversightCloud & infra: cloud strategy, cloud / systems design, infrastructure assessment and design
• Enterprise architecture: EA maturity, EA office establishment and operation, application rationalization, business requirements, EA roadmap and implementation, EA tools implementation; architecture design, software selection, and implementation oversightM&A: Technology due diligence, customer and technology integration and separation
• Digital strategy: digital maturity, digital vision, use cases identification, emerging technologies, national and organizational digital strategies, emerging tech strategies, sector digital strategies (digital bank, digital health, digital oil field, …), digital payments, smart cities, digital policies /regulations, business models and business plan
• Digital transformation: functional requirements, digital platform selection, architecture design, digital policies and standards selection and drafting; vendor selection, digital transformation implementation and implementation oversight 
• CX strategy and transformation: strategize, define, architect, deliver, and measure customer experiences
• Service strategy and transformation: strategize, design and deliver service experiences that are informed by customer data and analytics and powered by technology
• Sales strategy and transformation: strategize and optimize sales organizations and maximize performance through Sales force optimization and performance measurement, and CRM design and implementation
• Marketing consulting: bring financial insights to marketing making our clients more effective, efficient and focused on improved customer centricity