David Conway


KPMG in the UK

David Conway co-manages KPMG Nunwood’s customer experience management practice and oversees the Customer Experience Excellence Centre, an on-going approach to systematically identifying global best practice.

David is a former PLC board director of N&P Building Society, Liverpool Victoria Group and The Co-operative Bank, where he was responsible for 3,500 staff charged with delivering world-class experiences to more than 6.5 million customers. He also led the design, set-up and launch of the group’s Smile brand. 

David is based out of the United Kingdom, but continues to work directly with clients around the world. 

  • Advisory
  • Customer Revenue Growth
  • Customer and Growth
  • Customer relationship management
  • Customer revenue growth strategy
  • Growth
  • Management Consulting
  • New customers
  • Strategy and Operations