Client
Prominent electrical energy distributor
Industry
Energy distribution
Primary goal
Increase efficiency and customer satisfaction
Technologies
KPMG KymChat, erwin
Make faster grid connections possible with AI
With the rapid adoption of electric vehicles and solar panels, a large electrical energy distribution company saw a sharp increase in grid-connection applications. Each application required a labor-intensive manual review of complex technical documents and diagrams, consuming valuable time and slowing customers’ grid connections.
To keep pace with demand, the company needed a scalable solution to automate application reviews while maintaining strict safety standards to improve efficiency and customer satisfaction without increasing headcount.
Client transformation journey
- Before
- During
- After
Complex manual application reviews
With the rapid adoption of electric vehicles and solar panels, the company experienced a surge in grid-connection applications. Each request required a labor-intensive manual review of complex technical documents and diagrams, consuming valuable time and slowing customer response
A scalable solution to automate application reviews was required, while also maintaining compliance with strict safety standards. The goal was to increase efficiency and customer satisfaction through a transformative, AI-driven approach.
Streamlined, automated reviews
A phased strategy leveraged AI technologies such as KPMG KymChat and erwin , to automate the grid connection application reviews. Custom AI agents were built to analyze technical documents and diagrams, reducing the average evaluation time from one week to just 30 minutes.
The solution was developed to integrate seamlessly with industry standards. In close collaboration with the company’s engineers, the KPMG Australia team helped validate the AI models, improve data consistency, and ensure full compliance with operational and safety requirements.
Improved data consistency, efficiency and customer satisfaction
Operational efficiency and customer satisfaction increased significantly, establishing a scalable foundation for future innovation. By streamlining routine document reviews, the system helped minimize the need for additional hiring and enabled the company’s engineers to focus on more strategic and higher-value tasks.
How we make the difference
Today’s organizations often face complex, time-consuming reviews of technical documents and data — stretching their resources and slowing quality outcomes. We make a difference by helping clients harness the power and potential of AI through phased, tailored strategies that can automate the review and analysis of complex documents and data.
Reach out to us to explore how AI can accelerate the delivery of high-quality insights for strategic improvements in your organization and meet the team that helped to elevate a prominent energy distributor’s customer experience.
KPMG. Make the Difference.
Meet the team
Some of the imagery/videos were developed with support of AI technology.
Make the Difference with KPMG
At KPMG, what sets us apart isn't just what we do, it's how we do it.
We’re leveraging deep expertise and innovative technology to turn insights into opportunity and move business and innovation forward, placing human connections at the center.
Together, we make the difference.