A bold new customer-centric future awaits government and public services and there is no time to lose for leaders to consider whether their current investment plans effectively capitalise on known opportunities, align with customer and community expectations, and deliver the future we want to see.
Change that meets the rapid pace of digital innovation and customer expectations has become inevitable for organisations hoping to provide modern services that support the people and communities they serve. Public sector leaders should decide if they need to transform or optimise.
