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      What makes agentic AI different?

      Agentic AI represents the next evolution in artificial intelligence—moving beyond simple recommendations to intelligent, autonomous action. Unlike traditional AI, which might suggest what to do next, agentic AI can actually do the work. Think of it as a team of digital colleagues, each capable of reading emails, identifying issues, resolving them, and taking actions like replying or updating systems—all with minimal human intervention.

      Leanne Allen
      Leanne Allen

      Partner, Head of AI Advisory

      KPMG in the UK

      Benefits of Agentic AI

      • Automate complex tasks

        Agentic AI can handle multi-step processes, freeing up your team to focus on higher-value work.

      • Boost productivity

        Organisations have seen productivity gains of up to 98% by deploying agentic AI to automate routine operations.

      • Reduce costs

        By streamlining workflows, agentic AI can dramatically lower operational expenses—for example, reducing invoice processing costs from £0.35 to less than a penny per invoice.

      • Unlock new growth

        With agentic AI, businesses can innovate faster, deliver personalised services at scale, and enter new markets with agility.

      At KPMG, we’re helping organisations use agentic AI to automate complex tasks, boost productivity, and unlock new ways to grow.

      Why you should adopt Agentic AI now

      The tech has caught up with the ambition. Advances in AI models, orchestration tools, and protocols mean multiple agents can now work together smoothly. Businesses are ready to move beyond dashboards and insights—they want automation that delivers real outcomes.

      Several key factors are driving the adoption of Agentic AI in today’s business landscape: organisations are facing pressure to reduce costs and achieve more with fewer resources, there is a growing demand for personalised and scalable services, and companies recognise the need to innovate rapidly in order to enter new markets and stay competitive.

      How to get started with Agentic AI

      You don’t need to overhaul everything at once. Here’s how to begin:

      • Pick a high-impact business problem

        What’s slowing you down or costing you money? Start there.

      • Rethink the process

        Agentic AI isn’t just a plug-in. It works best when you’re open to reimagining how things get done.

      • Use the data you have

        Perfect data isn’t required. Focus on what’s needed to solve the problem at hand.

      • Build the right team

        You’ll need both technical and business minds—and a culture that’s open to experimentation.

      agentic ai

      Agentic AI doesn’t replace people—it empowers them. But trust is essential.

      At KPMG, our Trusted AI framework is at the core of how we empower people and organisations to harness the benefits of agentic AI. Agentic AI is not about replacing human capabilities but about amplifying them—enabling teams to achieve more and focus on what matters most. We ensure that every AI system is designed with clear objectives, robust human oversight, and transparency in decision-making, all underpinned by rigorous legal and ethical compliance. Our approach keeps clients firmly in control, allowing them to scale AI confidently, knowing that trust, accountability, and responsible innovation are built into every step.

      Find out more about KPMG’s Trusted AI approach.

      Yes, some roles will change. But history shows that new tech creates new opportunities. Agentic AI frees people to focus on creativity, strategy, and human connection—things machines can’t replicate. And it’s not just for big corporates. We’re seeing small and mid-sized businesses get hands-on with agentic AI and see real results too.

      Find out more about KPMG’s approach to AI in the workforce.

      How KPMG can support your Agentic AI journey

      We bring years of experience in AI, digital transformation, and risk management. Whether you’re just exploring or ready to scale, we can support you with:
      • Strategy and readiness assessments
      • Solution design and implementation
      • Ongoing optimisation and support
      • Governance and compliance frameworks
      • Scalable workforce adoption and skills

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      Discover why organisations across the UK trust KPMG to make the difference and how we can help you to do the same.

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