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      As demand for healthcare services grows driven by aging populations and the emergence of new therapies, healthcare CEOs are looking to digitalization and technologies such as AI to help close the demand gap. Yet AI is clearly not a panacea for all of the challenges that face the sector. Regulatory change, supply chain challenges, cyber security risks and workforce shortages continue to create significant challenges for many healthcare organisations.

      In many ways, healthcare CEOs are hoping that the introduction and adoption of AI will help close the growing workforce gap. Our survey suggests many are now reassessing their workforce strategies to not only maximise the impact of AI on their workforce through training and development; they are also seeking to reshape their capabilities by embedding AI into daily routines and automating processes to reduce administrative burdens – freeing up time for care.

      What is clear from our survey is that healthcare CEOs are optimistic about the future. Yet they recognise that the next few years will bring significant challenges that must be overcome in order to unlock the future of healthcare for communities, patients and professionals.


      An emphasis on digitalisation should be matched by a concerted investment in the core infrastructure necessary to bring about meaningful transformation in healthcare. For effective decision-making, healthcare CEOs require data that is standardised, structured, interoperable, and available in real time.
      Dr. Jaz Dhaliwal

      Global Digital Healthcare Lead KPMG International

      and Partner, KPMG in the UK

      Why download the report?

      • Gain global perspectives from healthcare leaders on growth expectations, investment priorities, and the forces reshaping the sector, based on insights from 110 healthcare CEOs worldwide.
      • Understand how CEOs are approaching digital transformation and AI, including where leaders see the greatest opportunities, and the limitations, of technology in addressing rising demand and productivity challenges.
      • Explore the top risks and pressures facing healthcare organizations, from workforce shortages and cybersecurity to regulatory change and supply‑chain disruption.
      • See how healthcare CEOs are rethinking workforce and operating models to embed technology, reduce administrative burden, and enable more time for care delivery.
      • Use data‑driven insights to inform strategy and decision‑making, with practical context to support conversations with boards, executive teams, and stakeholders.

      Whilst most global CEOs have said they’ll commit 10%+ of their budgets to investing in AI over the next few years, this isn’t easy for UK healthcare where financial budgets are influencing investment decisions. The report rightly highlights the need to invest in digital adoption and workforce upskilling alongside technology implementation. Too often this is overlooked or stripped of value during procurement, and then we question why the promised benefits fail to be realised. Getting this right is critical if digital transformation and AI are to deliver the return on investment the UK urgently needs.
      Emma MacLellan-Smith

      Head of Strategy and Markets

      Healthcare KPMG in the UK



      healthcare ceo outlook

      KPMG 2025 Healthcare CEO Outlook

      Insights from healthcare CEOs shaping the future of care, technology and transformation.


      85% are confident in the growth of the healthcare industry.

      Top priority: Advancing digitalisation and connectivity.

      72% say their organisation is keeping pace with the speed of AI development.

      55% are concerned about their data readiness.

      83 percent of sector CEOs believe community engagement and positive internal cultures are key to improving access and community engagement.


      Rising demand is usually good news for business, but healthcare is different. When public services face surging demand, governments are forced into tough trade‑offs between areas such as health, education and defense. Productivity isn’t optional—it’s the key to survival for every healthcare organisation, public or private.

      Beccy Fenton

      Global Head of Healthcare, KPMG International, and Partner, Head of Healthcare

      Head of Infrastructure, Government and Healthcare, KPMG in the UK


      Our government and public services insights

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      Our people

      Beccy Fenton

      Global Head of Healthcare, KPMG International, Partner, Head of Healthcare and Head of Infrastructure, Government and Healthcare

      KPMG in the UK

      Dr. Jaz Dhaliwal

      Global Digital Healthcare Lead, KPMG International and Partner

      KPMG in the UK

      Emma MacLellan-Smith

      Head of Strategy and Markets, Healthcare

      KPMG in the UK



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