As the digital landscape evolves, health and care providers are at a pivotal moment of self-reflection and change
Healthcare organisations’ challenges are by far too widespread and are not prioritised enough, while budget constraints and a lack of digital skills are hindering the progress they’re making towards building the solid foundations needed for improved patient experiences.
Our recent report delving into the experience of patients using healthcare services show that users of the service are ready for digital-first interactions. But is the UK government ready to deliver on this expectation?
To explore this, we’ve conducted a study with Forrester that highlights low digital maturity in government and public sector organisations.
So, how can you better serve patients and staff by accelerating your digital transformation?
Our two new reports provide insights into how you can grow your digital maturity and deliver patient service excellence in the health and care sector.
Both research reports identify that meeting patients needs and expectations requires digitalisation at scale, growing efforts to increase integrated systems, boosting cyber security, and upskilling.
Our recent research report explores what the demand in healthcare services looks like and how this compares to supply.
Research conducted in conjunction with our Customer Experience Excellence team, examines the expectations and interactions of users of the UK health services with insights on how the sector can drive improvements of their patient experience.
Our study with Forrester has uncovered some concerning findings on the state of digital maturity in healthcare. The results from the survey of technology leaders in the sector uncovers:
- What progress is being made on healthcare digital transformation
- How you can address the barriers to successful digital initiatives
- What the digital future of the UK healthcare sector could look like
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