Make the connection

Today’s customers are better informed and more demanding than ever before. Therefore, sustainable growth in a digital world depends on recognising the power of the customer and aiming to ensure your organisation is truly connected and customer-centric.

This means having your processes aligned and connected across all functions, and your people and partners all working together to meet customers — effectively and profitably — on their terms.

KPMG Connected Enterprise is a customer-centric, tailored-by-sector approach to digital transformation. It transforms the way that you transform, helping you to focus your enterprise, operations and technology development on meeting customer, employee and stakeholder expectations, creating business value, and driving sustainable growth.

If your goals involve striving to improve experiences, introduce innovative new products and services, drive operational cost efficiency, align workforces and modernise your technology, KPMG Connected Enterprise is here to help.

What are the 8 Connected Enterprise Capabilities?

Eight capabilities, for twice the impact

The most successful organisations invest in eight capabilities which span all areas of the customer experience. This ensures a connected organisation that goes beyond cross-channel interactions.

Those that invest in all eight capabilities are twice as likely to meet customer expectations, achieve objectives and deliver return on investment.

Click on a capability box to discover more

See how you compare to your peers with the KPMG Connected Enterprise Capability Maturity Diagnostic

Benchmark your organisation

What does this mean for your organisation?

The future of your sector

There may be similarities between different industries, but each has its own unique set of challenges to solve. That's why KPMG firms have a strategic vision for the future of each sector. Our insights reveal what this could mean for you.

The future of your function

In today's changing world, every function is expected to find new ways to improve performance. KPMG Powered Enterprise helps you reshape the role of your team in adding value to your organisation. Find out more about KPMG Powered Enterprise.

Enabling digital transformation

Our aim is to deliver change across your whole enterprise. That means aligning the front, middle and back offices. And by doing that, we help you deliver efficiency, agility and profitable growth.

We give you access to a set of solutions, frameworks and accelerators. They're designed to support continuing innovation. And they help you sustain high performance in a fast-moving digital world.

Click on the tiles below to find out more about our solutions:

Future-forward Insights

Read our thought-leading views on disruption, digital transformation and how business leaders should respond.

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Find out how we can help you bring together insights, technology and solutions to deliver better outcomes.

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Harness the latest technologies, leading business practices and tested solutions for a smarter, faster path to nimble, scalable business functions and the right operating model.

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Embed a balanced approach to risk and regulation into your transformation journey, securing the stakeholder confidence that enables responsible growth, bold innovation and high performance.

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Connected solutions

KPMG helps organisations to design, develop, deliver and operate Connected Platforms. To support this ambition, we provide an integrated suite of preconfigured solutions, tailored by sector.

Solutions increase the flow of value along the end-to-end value stream; connect the organisation to its customers, employees, business partners and suppliers and use technology to connect the functional silos of the front, middle and back office.

Intelligent forecasting

Achieving effective and insightful financial planning isn’t always easy. Intelligent forecasting supports roles or functions within organisations with real-time data refresh, modelling and insights.

Working capital insights

Cash is the key to survival and growth of every business. Effective cash management to maintain a steady stream of working capital is an increasingly vital practice.

Voice of the customer

The quality of the Customer Experience incorporating the Voice of the Customer, which captures what customers say, do, and feel, is a key differentiator driving customer-centric change.

Workflow & automation

This accelerator combines KPMG’s process mining and low-code automation services with reconfigured sector- or function-specific solutions to perform an accelerated diagnostic on operational processes.

Workplace design

Redesigning physical/digital space and corporate culture enables employees to work remotely in a collaborative working environment.

Enterprise integration

A digital business requires a connected enterprise across all layers of the operation model. Connected Technology - Enterprise Integration drives organisation toward the API economy.

Connected. Powered. Trusted. and Elevate

Connected. Powered. Trusted. and Elevate is the KPMG suite of business transformation solutions that help clients get to a more productive and sustainable future. The solutions are designed to address different client challenges and different parts of a business or a operating model. Each one contains rich insights and is underpinned by our leading transformation methodology.

Connected. Powered. Trusted.

Talk to us today

Speak to our digital transformation experts to find out how to double the impact with KPMG Connected Enterprise.

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