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      Make the connection

      Today’s customers are better informed and more demanding than ever before. Therefore, sustainable growth in a digital world depends on recognizing the power of the customer and aiming to ensure your organization is truly connected and customer-centric.

      This means having your processes aligned and connected across all functions, and your people and partners all working together to meet customers — effectively and profitably — on their terms.

      KPMG Connected Enterprise is a customer-centric, tailored-by-sector approach to digital transformation. It transforms the way that you transform, helping you to focus your enterprise, operations and technology development on meeting customer, employee and stakeholder expectations, creating business value, and driving sustainable growth.

      If your goals involve striving to improve experiences, introduce innovative new products and services, drive operational cost efficiency, align workforces and modernize your technology, KPMG Connected Enterprise is here to help.

      Download the publication

      Make the connection

      Learn how to put customers at the heart of your business

      Download

      Connected capabilities

      Insight-driven strategies and actions

       

      Better insights help you better understand customer needs, develop customized solutions and create seamless experiences.

      Innovative products and services

       

      The need for fresh thinking and ideas doesn't stop, and it's the only way to meet your customers' growing expectations and help them achieve success.

      Experience centricity by design

       

      Today's customers want personalized, connected experiences. And that isn't going to change anytime soon.

      Seamless interactions and commerce

       

      KPMG Connected Enterprise helps organizations across sales, marketing and services to drive business smoothly.

      2x impact

      Responsive operations and supply chain

       

      The beating heart of your organization, deliver on the customer promise via responsive operations and supply chain.

      Aligned and empowered workforce

       

      Every business needs to build engaging employee experiences, working with them to deliver on your customer promise today and in the future.

      Digitally-enabled technology architecture

       

      Architect and engineer smart digital services, technology and platforms in a cost-effective, scalable manner.

      Integrated partner and alliance ecosystem

       

      No organization does it all themselves. Building successful alliances can help your organization deliver a competitive edge and extend your business growth into new markets.

      Connected solutions

      Intelligent forecasting

      Intelligent forecasting

      Achieving effective and insightful financial planning isn’t always easy. Intelligent forecasting supports roles or functions within organisations with real-time data refresh, modelling and insights.

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      Working capital insights

      Working capital insights

      Cash is the key to survival and growth of every business. Effective cash management to maintain a steady stream of working capital is an increasingly vital practice.

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      Voice of the customers

      Voice of the customers

      The quality of the Customer Experience incorporating the Voice of the Customer, which captures what customers say, do, and feel, is a key differentiator driving customer-centric change.

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      Workflow & automation

      Workflow & automation

      This accelerator combines KPMG’s process mining and low-code automation services with reconfigured sector- or function-specific solutions to perform an accelerated diagnostic on operational processes.

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      Workplace design

      Workplace design

      Redesigning physical/digital space and corporate culture enables employees to work remotely in a collaborative working environment.

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      Enterprise integration

      Enterprise integration

      A digital business requires a connected enterprise across all layers of the operation model. Connected Technology - Enterprise Integration drives organisation toward the API economy.

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      Delivering Connected Enterprise with agility

      Agility is embedded in our Connected Enterprise customer-centric, sector-tailored approach to transformation. For us, agility is both a mindset and a way of delivering transformation.

      Developing business capabilities in an iterative way gives you the agility to flex with evolving customer needs, and to focus on new sources of value, as you travel along your transformation journey. Embedding agility with our Connected approach can help amplify the speed, scale and value of your transformation.

      As a proud Gold Partner with Scaled Agile world-wide, we can help you to work with an agile approach, and help you drive agility with scale.

      Contact us

      Tidarat Chimluang
      Tidarat Chimluang

      Partner, Business Transformation

      KPMG in Thailand

      Thosapon Mengweha
      Thosapon Mengweha

      Director, Technology Consulting

      KPMG in Thailand

      Consulting

      For a more productive and sustainable business future

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