The workforce challenge facing financial services executives is daunting. On the one hand, the structure of the workforce is evolving. New digital technologies, automation and advanced analytics techniques are radically changing the traditional operating model and, with it, the financial services organizational structure. that means new processes, new roles and responsibilities, new capabilities and new ways of working.

We believe that shaping the workforce of the future will be one of the greatest challenges facing financial institutions over the coming decade. In this edition of Frontiers in Finance, we explore the evolving relationship between humans and machines. We dig deep into the question of trust in the robot age; we look at the impact of digital labor on the existing workforce; and we dissect the new capabilities that will be required to turn technology into transformation in today’s business environment.