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The complexity of the Online Access Act includes various implementation projects at different levels. These include, for example, the digitisation of online services, technical modernisation, such as the adaptation of already existing online services to the guiding principle of OZG implementation of user-friendliness, the adaptation of interfaces to the specialised procedures as well as the implementation of the once-only principle. In addition to coordinating a large number of stakeholders, the challenges of OZG implementation projects still include the heterogeneity of the IT landscape, ensuring the interoperability of technical services and ensuring legal certainty in the development of online services. Furthermore, all relevant stakeholders, including in particular users and employees, with their expectations and goals as well as requirements, must be taken into account in the implementation project.

Planning as a key element in achieving goals

In order to be able to start the implementation, it must therefore be ensured that the necessary infrastructure for the implementation, such as an efficient IT service provider, financial resources, standardisation and interfaces, are available and their management is guaranteed. The goal of our implementation projects is to fulfil the legal requirements of the OZG, i.e. to first reach maturity level 3 and then to achieve maturity level 4 within the framework of the register modernisation. Also in view of the imminent deadline of 2022, our focus is not only on speed, but on achieving high quality targets in our implementation projects as standard. The implementation projects must be carried out in a customer-oriented and legally compliant manner.

Benefit from our project experience from initiation to roll-out

For the digitisation of OZG administrative services, efficient implementation projects from the initiation to the (nationwide) roll-out are being implemented. Often these include the introduction of a prototype or pilot, possibly as a component of further digitalisation projects. These projects usually aim at a high degree of maturity of the OZG service, therefore at the completely digital processing of an administrative service without media discontinuities. At the Länder level, this is often done according to the "one-for-all" principle (EfA), whereby one Land develops an OZG administrative service centrally and makes it available to other Länder for subsequent use. In this way, efficiencies can be created. In this service module, the implementation of an ODA management service is accompanied from initiation to implementation and, if necessary, nationwide or region-wide rollouts.

Your implementation project is accompanied by further services during project planning and implementation, from multi-project management and change management to the consideration of data protection aspects. From the findings, we identify optimisation opportunities and derive suitable measures for further implementation. Supplementary services can be added as required, such as process analyses, development of organisational concepts, targeted requirements management, design thinking concepts and the development of user journeys.

With our experts close to you and our KPMG Nearshore Centre in Sofia, we are well equipped to support you within the framework of the OZG requirements in the areas of (1) management, organisation and planning, (2) in requirements management as well as in the (3) development of online services.

As part of our implementation projects service module, we digitise OZG administrative services for you and, if desired, also pay attention to the objectives that go beyond OZG minimum requirements.

Our teams develop a project portfolio management specifically tailored to the OZG on a structural and process level. OZG implementation is uniformly monitored and controlled. In the process, we can flexibly call on specialist expertise on OZG and e-government topics as well as portfolio management from our KPMG network of experts at any time. We live a cooperative advisory approach and draw on tried and tested methodological knowledge and tools.

Co-authors: Dominik Nerge, Maximilian Kaehne

Chart (in German only)


Chart (in German only)


OZG Framework Building Blocks