Digitisation must be viewed holistically, and where necessary and possible, the goal should be to achieve end-to-end digital processes. However, the front-end-oriented approach of the Online Access Act pushes internal administrative processes into the background. As a result, administrations are being digitised at the front end, but processing in the existing specialised procedures continues to be paper-based and the application landscape thus has media discontinuities. At the latest to achieve higher levels of maturity, the specialised applications must be able to communicate bidirectionally with the components of the OZG platform.
For this, standardised interfaces between specialised procedures and the OZG platform must be implemented, insofar as these are not offered by the OZG platform. Thus, in procedures implemented on the OZG platform, existing procedures and access to the data managed there can be ensured at any point in the process flow. Standards, such as XTA, as well as standardised metadata shamata from XÖV, XFall and from FIM (e.g. XProcess, XDataFields, XZuFi) can be used for this purpose.
A service-oriented approach also enables the encapsulation and reusability of interfaces and components. Technologies and procedures and open standards used in the creation of web-based and mobile applications enable platform-independent, sustainable and maintainable applications or process chains. Container technologies and tools for orchestration round off the topic. In addition to considerations about the optimal architecture and the use of concrete technologies and development languages, the optimisation of existing processes and the involvement of employees in the transformation process also play an important role.
Director, Consulting, Öffentlicher Sektor
KPMG AG Wirtschaftsprüfungsgesellschaft
A critical look at existing processes should be taken at the beginning and, where possible, optimisation should be carried out with those involved in the processes. This has the practical side effect that those directly affected by the change - because digitalisation always means changing established work processes - are involved and help shape the transformation. This increases the acceptance of the digitisation measures in the entire organisation. The combination with our change management service module is particularly suitable here.
Within the framework of the use of our service module Backend Integration, the seamless integration of selected or all backend processes takes place.
Among other things, the backend enables access to databases, the integration of various systems, compliance with rules and business logics and the provision of data and functions for the frontend. The frontend permanently accesses the backend.
We analyse your current situation and develop a target process according to your needs, taking into account the digitisation plans in the frontend, so that a process without media discontinuity is created from the digital application for an online service by the user to the fully digitised processing of the application by the case worker.
Your administration is fully digitised both in the frontend and in the backend. As a result, your process times are reduced and your output is increased. By establishing digital end-to-end processes, you achieve higher levels of maturity in your online services and accelerate the OZG implementation in your organisation.
You benefit from the end-to-end digital availability of services and digitalised processing without media discontinuity, which in the end reduces the processing time of procedures and increases the satisfaction of your employees.
Co-authors: Jörg Veidt, Dominik Nerge, Martin Czerwick