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In order to remedy existing deficits in the digitisation of German public authorities, the legislature passed a law in 2017 to improve online access to administrative services. The Online Access Act (OZG) obliges the federal, state and local governments to offer around 575 administrative services digitally in the respective federal areas of responsibility by the end of 2022 and to link them in a portal network. The implementation of the Online Access Act is intended to provide citizens with simplified access to administrative services. In order to implement the associated obligations and requirements consistently, efficiently and effectively from the perspective of the Länder, municipalities and IT service providers, KPMG has developed an OZG Transformation Framework.

Publications (in German only)

KPMG Basic principles of OZG implementation

We support you in the implementation and observance of all relevant specifications and requirements for OZG implementation and create a view of the big picture. From service standards and the sensible application of the EfA principle to the topics of data protection and IT security, our experts are at your side.

OZG Framework Building Blocks

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