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The transformation framework developed by KPMG with specific service modules provides a comprehensive package for the successful implementation of the requirements of the OZG. The service modules contain specific individual services and can be used individually or combined as required. These service modules can support Länder, municipalities and IT service providers throughout the entire OZG implementation cycle, from project initiation and strategy development to individual solution implementations of digital administrative services. While the OZG implementation is strongly focused on the front end, the implementation in the back end, for example through electronic data processing with interfaces free of media discontinuity, plays an essential role for efficient digital administration. Therefore, additional service modules can be used to optimise the administrative processes in the backend in the long term.

On the following pages, we would like to give you an overview of a selection of special challenges in the context of the Online Access Act for the federal, state and local governments. The aim is to illustrate how the building blocks we have developed can support you in overcoming them together. We will give you an insight into the contents of the service modules and show you our approach as well as the resulting results.

We would also like to explain to you directly with which individual service modules or combinations of service modules we can best support you in implementing the OZG. Please feel free to contact us to clarify any questions you may have.

Co-author: Dominika Zedler